Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jaeden Boatman

Houston,TX

Summary

Detail-oriented professional with extensive experience in customer service, adept at problem-solving and maintaining confidentiality in fast-paced environments. Skilled in communication, critical thinking, and adaptable to new challenges. Ready to leverage these abilities to contribute to a dynamic team as a Customer Service Representative.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Macy's Credit Department
07.2023 - Current
  • Assessed customer needs, processed payments, and answered questions regarding billing issues.
  • Issued credits or refunds as appropriate while adhering to established guidelines.
  • Provided excellent customer service by resolving problems quickly and accurately.
  • Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.
  • Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail.

Healthcare Customer Service Representative

Cvs (Aetna)
03.2021 - 04.2023
  • Ensured compliance with all regulatory requirements as they relate to healthcare services provided by the organization.
  • Utilized problem-solving techniques to resolve customer complaints and issues quickly and efficiently.
  • Registered patients by obtaining necessary and accurate financial and demographic information.
  • Reviewed documents and records related to grievances filed by employees or other claimants.
  • Adhered to all HIPAA regulations regarding patient privacy standards.

Call Center Agent

Xerox
01.2018 - 11.2020
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Provided exceptional customer service to clients in fast-paced call center environment.
  • Exceeded performance metrics related to call time, quality, and customer satisfaction.

Education

High School Diploma - undefined

Mayde Creek High School

Skills

Customer service

Data entry

Critical thinking

Computer proficiency

Attention to detail

Customer support

Patient confidentiality

Medical terminology

Active listening

Problem-solving

Adaptability and flexibility

HIPAA

Flexible and adaptable

Empathy and patience

Claims processing

Timeline

Customer Service Representative

Macy's Credit Department
07.2023 - Current

Healthcare Customer Service Representative

Cvs (Aetna)
03.2021 - 04.2023

Call Center Agent

Xerox
01.2018 - 11.2020

High School Diploma - undefined

Mayde Creek High School
Jaeden Boatman