Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Jaedon Hennessy

Summary

Customer-focused professional with over five years of experience in customer service, hospitality, and leadership. Passionate about travel and driven by the opportunity to help create positive experiences for others as they explore new destinations. Known for strong communication, adaptability, and providing exceptional service in fast-paced environments.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Crew Trainer

Mcdonalds
Waukee
01.2026 - Current
  • Trained new crew members on food safety and operational procedures.
  • Evaluated crew members' performance, providing constructive feedback to enhance skills and teamwork.
  • Assisted management in developing and implementing strategies that elevated customer service standards.
  • Maintained cleanliness of workstations to comply with health regulations.
  • Engaged with customers to resolve inquiries and ensure satisfaction, fostering a positive dining experience.

Service Manager

Chipotle
Waukee
03.2023 - 01.2026
  • Supervised daily operations to ensure smooth service and customer satisfaction.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Conducted regular inspections to ensure cleanliness and food safety compliance.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.

Night Auditor

Hampton Inn By Hilton
West Des Moines
07.2024 - 02.2025
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Conducted end-of-day financial reconciliations and prepared daily reports.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Monitored security systems and ensured safety protocols were followed.

Sales Associate

Platos closet
West Des Moines
06.2021 - 06.2022
  • Assisted customers in selecting and purchasing clothing and accessories.
  • Issued receipts, refunds, credits or change due to customers.
  • Collected payments and provided accurate change.

Education

High School Diploma -

Valley High School
West Des Moines, IA
05-2024

Some College (No Degree) - Liberal Arts And Sciences

Des Moines Area Community College
Ankeny, IA
07-2026

Skills

  • Customer service
  • Problem resolution
  • Task prioritization
  • Food safety compliance
  • Policies and procedures
  • Continuous improvement
  • Team leadership and supervision

Certification

  • ServSafe Manager Certification, National Restaurant Association, 2024

Affiliations

  • Volunteer Head Coach - LINK Associates Special Needs Flag Football Team

Timeline

Crew Trainer

Mcdonalds
01.2026 - Current

Night Auditor

Hampton Inn By Hilton
07.2024 - 02.2025

Service Manager

Chipotle
03.2023 - 01.2026

Sales Associate

Platos closet
06.2021 - 06.2022

High School Diploma -

Valley High School

Some College (No Degree) - Liberal Arts And Sciences

Des Moines Area Community College
Jaedon Hennessy