JAEDYN BOSSHAMER
FARMINGTON
Summary
Developed skills in employee benefits-focused environment, seeking to transition into new field. Gained expertise in customer service and data management, ensuring accurate and efficient handling of sensitive information. Aiming to leverage these transferrable skills to contribute effectively in different professional setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
AssuredPartners
09.2024 - Current
- Coordinate enrollment for 200+ clients monthly, ensuring smooth transitions and high satisfaction
- Optimize onboarding, reducing processing time by 18%, enhancing client experience
- Analyze enrollment data to boost retention, supporting strategic decision-making
- Collaborate with teams to swiftly resolve issues, promoting efficient operations
- Maintain precise records, driving data-informed improvements and operational success
- Communicated effectively via telephone, email, and in person with current clients as well as carriers.
Shift Manager
The Walt Disney Company
04.2023 - 09.2024
- Lead daily operations at Disney Skyliner, ensuring top-tier customer satisfaction
- Mentored team, fostering inclusive culture and boosting morale
- Pioneered operational enhancements at Disney Skyliner, boosting efficiency and guest satisfaction while mentoring team members in a fast-paced environment
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trainer/Gondola Host
The Walt Disney Company
06.2021 - 12.2023
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Develop training programs with diverse methods, ensuring consistent team excellence
- Ensure operational efficiency and strict safety protocol adherence
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Ecommerce and Distribution Warehouse Team Member
The Buckle, Inc.
10.2018 - 06.2021
- Managed inventory to enhance order fulfillment and reduce shortages, ensuring optimal stock levels
- Directed distribution processes for accurate order processing and shipping, boosting efficiency
- Led workflow improvements, significantly increasing productivity and operational efficiency
Education
Master of Science - Human Resources Strategic Management
Bellevue University
Bellevue, Nebraska07.2024
Bachelor of Science - Psychology
University of Nebraska At Kearney
Kearney, Nebraska05.2021
Skills
- Project Management
- Staff Development
- Employee Engagement
- Service Excellence
- Operational Strategy
- Analytical Thinking
- Adaptability
- Team Collaboration
- Customer Relationship Management
- Creative Problem Solving
Certification
Life/Accident & Health Broker - LOA
Timeline
Enrollment Specialist
AssuredPartners
09.2024 - Current
Shift Manager
The Walt Disney Company
04.2023 - 09.2024
Trainer/Gondola Host
The Walt Disney Company
06.2021 - 12.2023
Ecommerce and Distribution Warehouse Team Member
The Buckle, Inc.
10.2018 - 06.2021
Master of Science - Human Resources Strategic Management
Bellevue University
Bachelor of Science - Psychology
University of Nebraska At Kearney
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