JAELA RANCE
Houston
Summary
Enthusiastic professional with experience in the role of Student Server. Possess strong interpersonal skills, providing top-tier customer service in fast-paced dining environments. Demonstrated ability to multitask effectively, managing multiple tables while maintaining high standards of service quality. Contributed positively to team dynamics and consistently received positive feedback from customers and management alike.
Overview
3
3
years of professional experience
Work History
Student Server
Eagles Trace
Houston
11.2023 - Current
- Checked quality of delivered items against customer orders before delivering to guests.
- Organized storage areas for efficient access during busy periods.
- Resolved customer complaints in an efficient manner.
- Worked cooperatively with other servers on assigned tasks or projects.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Assisted with stocking supplies such as utensils, plates, cups, napkins, condiments.
- Delivered food promptly to tables while ensuring accuracy of order.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Communicated effectively with other staff members to ensure smooth service operations.
- Took orders accurately from guests and entered them into the point-of-sale system promptly.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, spit bills and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
To-Go Packer
Cheddars scratch kitchen
Houston
11.2025 - 04.2026
- Packaged menu items according to established safety and quality standards.
- Maintained cleanliness and organization of packing station throughout shifts.
- Collaborated with kitchen staff to ensure timely packaging of meals.
- Operated packing equipment to efficiently seal and label products.
- Inspected products for quality assurance before packaging.
- Assisted in training new packers on proper procedures and techniques.
- Monitored inventory levels of packing supplies and reported shortages.
- Followed food safety guidelines to minimize contamination risks during packing.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Wrapped items securely using appropriate packing materials.
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Performed cashier duties such as ringing up sales, processing payments, and issuing refunds and exchanges.
Host
Cheddars Stratch Kitchen
Houston
11.2025 - 04.2026
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating efficiency.
- Provided menus and answered guest inquiries about offerings.
- Collaborated with servers to ensure smooth dining experience.
- Monitored dining area for cleanliness and guest needs.
- Handled guest complaints with professionalism and empathy.
- Maintained accurate waitlist during peak hours to enhance service flow.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experiences
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education
High School -
Elsik High School
Houston, TXSkills
- Communication
- Multitasking
- Fast-paced
- Leadership
- Teamwork
- POS operation
- Food safety
- Order accuracy
- Conflict resolution
- Team collaboration
- Menu knowledge
- Effective communication
- Problem solving
- Attention to detail
- Customer satisfaction
Timeline
To-Go Packer
Cheddars scratch kitchen
11.2025 - 04.2026
Host
Cheddars Stratch Kitchen
11.2025 - 04.2026
Student Server
Eagles Trace
11.2023 - Current
High School -
Elsik High School