Jaeger Jensen
Idaho Falls,ID
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
The Gun Shop
08.2020 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
Store Manager
Big 5 Sporting Goods
04.2016 - 08.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Big 5 Sporting Goods
12.2015 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Management Trainee
Big 5 Sporting Goods
03.2015 - 12.2015
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Sales Associate
Big 5 Sporting Goods
10.2013 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
The Gun Shop
08.2013 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Idaho Falls High School
Idaho Falls05.2013
Skills
- Customer Experience
- Sales Promotion
- Interpersonal Skills
- Purchasing
- Coaching and Mentoring
- Training and Development
- Staff Training
- Staff Motivation
- Sales Expertise
- Leadership
- Market Growth
- Recruitment
References
Upon Request
Timeline
General Manager
The Gun Shop
08.2020 - 08.2023
Store Manager
Big 5 Sporting Goods
04.2016 - 08.2020
Assistant Manager
Big 5 Sporting Goods
12.2015 - 04.2016
Management Trainee
Big 5 Sporting Goods
03.2015 - 12.2015
Sales Associate
Big 5 Sporting Goods
10.2013 - 03.2015
Cashier
The Gun Shop
08.2013 - 10.2013
High School Diploma -
Idaho Falls High School
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