Jaehoon Jin
Plano,CA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
4
4
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
IT Support Specialist
SDSA
02.2022 - Current
- Configured and deployed hardware for new hires and managed replacement requests.
- Provided valuable advice and support for development and enhancement of IT systems, networks, software, and hardware.
- Effectively managed relationships with external IT consulting vendors and served as the primary point of contact for IT-related issues.
- Assisted in resolving a wide range of IT-related issues, including those related to systems, networks, software, hardware, and security.
- Created and maintained a comprehensive inventory of equipment and software licenses for the company.
- Played a pivotal role in the management and tracking of IT asset distribution to employees, collaborating with Corporate Finance when necessary.
- Offered essential support to both local and remote staff, ensuring the seamless operation of computer systems.
- Proficiently installed computer peripherals and applications for users.
- Actively supported the development of IT and network security practices and policies, ensuring employee compliance with established guidelines.
- Delivered onsite technical support for 500+ employees 30+ tickets per day.
IT Technician
LG NAHQ
11.2019 - 02.2022
- Maintained office PCs, networks, and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and OTP devices.
- Set up and maintained user AD accounts and client access.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Delivered onsite technical support for 1000+ employees and finished 50+ tickets per day
Education
Associate of Science - Physics
Bergen Community College
Paramus, NJ05.2016
Bachelor of Science - Information Technology And Informatics
Rutgers
New Brunswick 2016.05 - Current
Skills
- Technical Support and Assistance
- Root Cause Support
- Disk Space Management
- Device Distribution
- Read Technical Manuals
- Support End-Users
- Helpdesk Call Support
- Resolve Technical Problems
- Software and Hardware Implementation
- Hardware Components
- Closing Tickets
- Service Desk Team Management
- Warehouse Support
Certification
CCNA Certification - October 2022
Timeline
IT Support Specialist
SDSA
02.2022 - Current
IT Technician
LG NAHQ
11.2019 - 02.2022
Bachelor of Science - Information Technology And Informatics
Rutgers
2016.05 - Current
CCNA Certification - October 2022
Associate of Science - Physics
Bergen Community College
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