Jael E. Medrano
Houston,TX
Summary
To obtain a stable position in a decent work place and have commitment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
RevMax
11.2022 - 12.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Walgreens
06.2021 - 09.2022
- Retail experience put up merchandise, changed prices, moved merchandise
- Handled the money, safe, and received bank
- Controlled the inventory, the counts, and received vendors orders
- Trained employees, gave them what to work on
- Leader skills as a shift leader position
- I started as a cashier and then got promoted to shift leader with management
- Found solutions when asked for help
- Great customer service
Package Sorter
FedEx
12.2019 - 05.2021
- Gained significant experience in managing warehouse tasks.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Package Handler
Amazon
06.2018 - 09.2019
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Maintained clean, orderly work environment free of hazards.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed, and loaded packages into correct trucks.
Education
Graduated with Diploma - undefined
Alief Taylor High School
Houston, Texas05.2019
Skills
- Receptive to constructive criticism and applying it in the workplace
- Ability to multitask and work under pressure
- Communicate well with others in the workplace
- Great customer service
LANGUAGES
Spanish – Fluent in reading, speaking, and writing.
English – Fluent in reading, speaking, and writing.
OVERVIEW
Hardworking, dependable, responsible, honest, respectful, with a positive attitude to get the job done.
Timeline
Customer Service Representative
RevMax
11.2022 - 12.2024
Cashier
Walgreens
06.2021 - 09.2022
Package Sorter
FedEx
12.2019 - 05.2021
Package Handler
Amazon
06.2018 - 09.2019
Graduated with Diploma - undefined
Alief Taylor High School