Overview
Work History
Education
Skills
Certification
References
Summary
Timeline
Bartender
Jael Horne

Jael Horne

Chicago,IL

Overview

8
8
years of professional experience

Work History

Lead Greeter

Bricktops
St. Louis , MO
12.2019 - 06.2020
  • Acted as first point of contact for visiting clients and customers.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Host, Cashier, Server

The Pasta House Co.
St. Louis , MO
07.2016 - 06.2020
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Bartender/Bar Manager

The Other Side Bar
Chicago, IL
05.2023 - Current
  • Provided exceptional customer service to guests in a high-volume establishment.
  • Instruction and guidance provided to newly hired team members.
  • Successfully implemented a new bar menu and cocktail program.
  • Maintained accurate records of bar inventory.
  • Managed the inventory of alcoholic beverages through weekly ordering and fostered vendor relationships to expand product offerings.
  • Executed essential end-of-day tasks and verified operational status of gas equipment.
  • Set up the restaurant/bar for smooth operation the following morning.
  • Managed both front and back of house operations.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Collected and organized daily till totals and tips.
  • Developed and implemented bartender training programs, policies and procedures.

Lead Server /Store Manager

The Pasta Bowl
Chicago, IL
08.2021 - Current
  • Serves guests in a high volume seating, position includes hosting, cocktail making, and serving
  • Oversees front-of-house and back-of-house operations
  • Assists in training new staff and ensures that all staff are performing all job duties and meeting expectations
  • Addresses customer feedback and customer recovery effectively in order to ensure customer retention
  • Is available at all times to assist with staff, answer questions, and handle high-volume business
  • Responsible for all end-of-day procedures, ensures all gas equipment is off/functioning as expected
  • Ensures that restaurant is ready for service the next morning.

Education

High School Diploma -

Affton High School
St Louis, MO
05-2017

Some College (No Degree) - Fine Arts

St. Louis Community College
St Louis, MO

Skills

  • Attention to detail
  • Customer recovery
  • Microsoft Excel
  • Cash Reconciliation
  • Confident with Micros, Aloha, and TOAST POS
  • Beverage Preparation
  • Cocktail list development
  • Team training and development
  • Service-oriented mindset
  • Extensive spirits knowledge
  • Inventory
  • Anticipating guest needs
  • Staff Management
  • Alcohol ordering
  • Operations Management

Certification

  • Food Handler Certification
  • Basset Seller/Server Certification

References

References available upon request.

Summary

Communicative Lead Bartender dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor manager offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Timeline

Bartender/Bar Manager

The Other Side Bar
05.2023 - Current

Lead Server /Store Manager

The Pasta Bowl
08.2021 - Current

Lead Greeter

Bricktops
12.2019 - 06.2020

Host, Cashier, Server

The Pasta House Co.
07.2016 - 06.2020

High School Diploma -

Affton High School

Some College (No Degree) - Fine Arts

St. Louis Community College

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Jael Horne