Rogelio Gutierrez
Santa Ana ,CA
Summary
Dedicated Lead Greeter at Nicks Laguna Beach, recognized for exceptional customer service and effective reservation management. Expertise in fostering a welcoming environment and training staff, resulting in enhanced guest relations and operational efficiency. Strong communication skills and meticulous attention to detail contribute to seamless dining experiences for patrons.
Overview
4
4
years of professional experience
Work History
Lead Greeter
Nicks Laguna Beach
Laguna Beach, CA
08.2021 - Current
- Maintained positive working relationship with fellow staff and management.
- Greeted customers upon entering the restaurant, providing a friendly and welcoming atmosphere.
- Assisted in training new employees on proper customer service techniques.
- Handled transactions accurately and efficiently.
- Answered customers questions about hours, seating, current wait time and other information.
- Reported any suspicious behavior or incidents immediately to management.
- Completed day-to-day duties accurately and efficiently.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed incoming calls during busy shifts.
- Assigned patrons to suitable tables according to server rotation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Maintained cleanliness of the restaurant area, including wiping down tables and chairs.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Education
Bachelor of Dental Surgery -
National Autonomous University of Mexico
Mexico City 06-2017
Skills
- Customer service
- Reservation management
- Transaction handling
- Employee training
- Guest relations
- Conflict resolution
- Effective communication
- Attention to detail
- Workplace cleanliness
Affiliations
- Hiking
- Reading
- Cooking
- Baking
- Gardening
Languages
Spanish
Native/ Bilingual
Timeline
Lead Greeter
Nicks Laguna Beach
08.2021 - Current
Bachelor of Dental Surgery -
National Autonomous University of Mexico
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