Jael Villalobos
Santa Rosa,CA
Summary
Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 4 years of retail experience to dynamic new position. Im confident to prove I’m a Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. I am Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Currently, I’m a Committed job seeker with a history of meeting company needs with consistent and organized practices. Highly skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Instacart Shopper
Instacart
Santa Rosa, CA
01.2020 - Current
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Verified product quality and quantity against customer orders.
- Processed payments accurately and efficiently.
- Collaborated with team members to complete tasks efficiently within allotted time frames.
- Monitored expiration dates on items to guarantee freshness for customers.
- Delivered groceries on time according to company standards for customer satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
- Listened to customer needs to identify and recommend best products and services.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Greeted customers and answered product or service questions.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
High School Diploma -
Ridgway High School
Santa Rosa, CA05-2018
Skills
- Route Planning
- Quick Learner
- Strong Work Ethic
- Delivery Management
- Planning and Organization
- Decision-Making
- Upbeat and Outgoing Attitude
- Attention to Detail
- Customer Service
- Heavy Lifting
- Flexible Schedule
- Prioritizing Orders
- Documentation And Reporting
- Relationship Building
- Product Knowledge
- Verifying Order Accuracy
- Order coordination
Timeline
Instacart Shopper
Instacart
01.2020 - Current
High School Diploma -
Ridgway High School