Jae'La Tellis
Eastpointe,MI
Summary
Personable and organized with strong communication skills and positive attitude. Understands importance of accuracy and efficiency in order processing, with proficiency in managing customer interactions and handling transactions. Committed to providing exceptional service and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
To Go Specialist
Olive Garden
Warren, MI
10.2024 - Current
- Managed to-go order preparation and accuracy, ensuring timely service and customer satisfaction.
- Collaborated with kitchen staff to streamline order fulfillment processes for efficiency.
- Assisted in training new team members on best practices for to-go orders and customer service.
- Implemented quality control measures, enhancing food presentation and packaging standards.
- Responded to phone inquiries, accurately recording orders and providing information to customers.
Team Member
KFC
Roseville, Michigan
11.2022 - Current
- Participated in training sessions for new employees when needed.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Operated cash registers to process payments from customers.
- Assisted customers with product selection and ordering process.
Office Manager (Internship)
SR Audio Inc
08.2022 - 11.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling, maintaining accurate records in the booking system.
- Monitored adherence to safety protocols within the front office environment, promoting a secure atmosphere.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Education
High School Diploma -
South Lake High School
Saint Clair Shores, MI06.2024
Associate of Applied Science - Nursing
Macomb Community College
Warren, MI10-2028
Skills
- Customer Service
- Profound Leadership
- Adaptability and Flexibility
- Cognitive thinking
- Phone etiquette
- Initiative-taking
- Quick learner
- Goal oriented
- Detail-oriented
- Food handling
- Point of sale systems
- Money handling
- Upselling
- Payment processing
- Bill computation
- Health code compliance
- High volume dining
- Safe food handling
- Strong multitasking
Timeline
To Go Specialist
Olive Garden
10.2024 - Current
Team Member
KFC
11.2022 - Current
Office Manager (Internship)
SR Audio Inc
08.2022 - 11.2022
High School Diploma -
South Lake High School
Associate of Applied Science - Nursing
Macomb Community College