Jennifer Vilardo
Newark,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
To Go Specialist
Olive Garden
07.2005 - Current
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Increased repeat business by consistently providing friendly and attentive service.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Processed customer payments and balanced cash drawers.
Medical Records Clerk
Galesburg Clinic
04.2001 - 06.2005
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Tracked and monitored requests for medical records release.
Education
High School Diploma -
Newark High School
Newark, OH06.1992
Skills
- Flexibility
- Phone Etiquette
- Quick Learner
- Detail Oriented
- Strong multitasking
- Customer Service
- Order Processing
- Excellent customer service
- Payment Processing
- Money Handling
Timeline
To Go Specialist
Olive Garden
07.2005 - Current
Medical Records Clerk
Galesburg Clinic
04.2001 - 06.2005
High School Diploma -
Newark High School
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