Stephanie Bittencourt
Gainesville,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
To Go Specialist
Cracker Barrel Old County Store
10.2024 - Current
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Greeted customers and answered inquiries regarding menu items and specials.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Adjusted food preparation methods in accordance with customer requests.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Utilized POS system to receive and process food and beverage orders.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Host
Cracker Barrel Old County Store
01.2024 - Current
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Advised customers about special offerings and menu items to help drive sales.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Retail Sales Associate
Cracker Barrel Old County Store
02.2022 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Science - Accounting
Broward College
Fort Lauderdale, FL05-2025
High School Diploma -
Atlantic Technical College
Pompano Beach, FL06-2022
Skills
- Quick learner
- Order accuracy
- Menu design
- Flexibility
- Detail-oriented
- Point of sale systems
- Teamwork and collaboration
- Teamwork
- Food handlers card
- Adaptability and flexibility
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
To Go Specialist
Cracker Barrel Old County Store
10.2024 - Current
Host
Cracker Barrel Old County Store
01.2024 - Current
Retail Sales Associate
Cracker Barrel Old County Store
02.2022 - 12.2023
- ServSafe Food Handler Certification - National Restaurant Association.
Associate of Science - Accounting
Broward College
High School Diploma -
Atlantic Technical College
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