Talsianna Bishop
Bristol,VA
Summary
Dynamic and customer-focused professional with experience at Cracker Barrel Old Country Store, adept at memorizing daily specials and delivering exceptional service. Proven ability to foster relationships, ensure food safety, and enhance customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Server
Cracker Barrel Old County Store
09.2015 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Housekeeping Room Attendant
Marriot Hotel
01.2020 - 04.2020
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Changed bed linens and collected soiled linens for cleaning.
Call Center Representative
Teleproformance
09.2019 - 01.2020
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED -
Mount Rogers Regional Adult Education Program
Abingdon, VA06-2025
No Degree - General Studies
Virginia High School
Bristol, VA05-2013
Skills
- Daily specials memorization
- Food inspection
- Team member support
- Positive and professional
- Multitasking and organization
- Exceptional customer service
- Strong work ethic
- Food sales and promotion
Accomplishments
- Achieved Skills Trainer by completing new hire training with accuracy and efficiency.
Timeline
Housekeeping Room Attendant
Marriot Hotel
01.2020 - 04.2020
Call Center Representative
Teleproformance
09.2019 - 01.2020
Server
Cracker Barrel Old County Store
09.2015 - Current
GED -
Mount Rogers Regional Adult Education Program
No Degree - General Studies
Virginia High School
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