Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Server

Talsianna Bishop

Bristol,VA

Summary

Dynamic and customer-focused professional with experience at Cracker Barrel Old Country Store, adept at memorizing daily specials and delivering exceptional service. Proven ability to foster relationships, ensure food safety, and enhance customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high standards in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Server

Cracker Barrel Old County Store
09.2015 - Current
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Housekeeping Room Attendant

Marriot Hotel
01.2020 - 04.2020
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Changed bed linens and collected soiled linens for cleaning.

Call Center Representative

Teleproformance
09.2019 - 01.2020
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

GED -

Mount Rogers Regional Adult Education Program
Abingdon, VA
06-2025

No Degree - General Studies

Virginia High School
Bristol, VA
05-2013

Skills

  • Daily specials memorization
  • Food inspection
  • Team member support
  • Positive and professional
  • Multitasking and organization
  • Exceptional customer service
  • Strong work ethic
  • Food sales and promotion

Accomplishments

  • Achieved Skills Trainer by completing new hire training with accuracy and efficiency.

Timeline

Housekeeping Room Attendant

Marriot Hotel
01.2020 - 04.2020

Call Center Representative

Teleproformance
09.2019 - 01.2020

Server

Cracker Barrel Old County Store
09.2015 - Current

GED -

Mount Rogers Regional Adult Education Program

No Degree - General Studies

Virginia High School
Talsianna Bishop