Summary
Overview
Work History
Education
Skills
Reading, Writing, Spending time in nature, Empath, Helping others
Timeline
Generic

Jaelah Kiah

Tampa,FL

Summary

Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. Knowledgeable in Customer satisfaction & Food service. Successful career history comprising more than 2 years in Food delivery, Empathetic approach at solving problems, & Food management

Overview

7
7
years of professional experience

Work History

Courier

Uber Technologies Inc.
San Francisco, CA
03.2019 - Current
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Delivered goods and products to customer on time and in excellent condition.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Upheld high standards of professionalism and discretion when working with high-value clients.

Call Center Customer Service Representative

Customer Contact Channels
Austin, TX
12.2020 - 02.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.

Collections Representative

Alorica
Virginia Beach, VA
05.2020 - 12.2020
  • Resolved challenging situations with friendly but firm strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and applied to customer balances.
  • Processed payments and contracts on accounts.
  • Negotiated to collect balance in full.

Food Service Worker

Cardinal Canteen. Vending
Virginia Beach, VA
03.2018 - 06.2019
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.

Team Member

Krispy Kreme Doughnuts Inc
Chesapeake, VA
05.2016 - 06.2018
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Sought out ways to go above and beyond job requirements.

Education

Associate of Science - Medical Assisting

Ultimate Medical Academy - Clearwater
Clearwater, FL
2024

Skills

  • Critical Thinking
  • Detail-Oriented
  • Writing
  • Warm and Friendly
  • Ability to Lift 30 Pounds
  • Attentive Service
  • Cleaning and Sanitizing
  • Food and Safety Standards
  • Food Preparation
  • Order Accuracy and Delivery

Reading, Writing, Spending time in nature, Empath, Helping others

In my free time I enjoy mindfulness. Reading books I am into self development and learning new things. I have recently uncovered a true passion of mine which is to write, I've been journaling since I was 12 years old. I enjoy being outdoors and honoring our earth. I find pleasure in the simplest things yet my favorite is helping humanity the best way I can.

Timeline

Call Center Customer Service Representative

Customer Contact Channels
12.2020 - 02.2021

Collections Representative

Alorica
05.2020 - 12.2020

Courier

Uber Technologies Inc.
03.2019 - Current

Food Service Worker

Cardinal Canteen. Vending
03.2018 - 06.2019

Team Member

Krispy Kreme Doughnuts Inc
05.2016 - 06.2018

Associate of Science - Medical Assisting

Ultimate Medical Academy - Clearwater

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Jaelah Kiah