JAELEN MOSBY
Queens,NY
Summary
Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. In addition, I am extremely ambitious to learn new skills and tasks at any workplace.
Overview
9
9
years of professional experience
Work History
Bell Person
Hyatt
Union Square, NY
04.2024 - Current
- Delivered exceptional guest service during check-in and check-out processes.
- Managed luggage transportation to and from guest rooms efficiently.
- Assisted guests with directions and recommendations for local attractions.
- Maintained cleanliness and organization of lobby and entrance areas.
- Responded promptly to guest requests for additional services or amenities.
- Monitored vehicle parking and retrieval in designated areas consistently.
College Assistant
York College
Queens, New York
12.2021 - 04.2024
- Performs clerical library work, such as sorting and shelving books, and performing data entry into library systems.
- Provided accurate information to students regarding services and procedures.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Helped maintain positive relations between department students and faculty.
- Answered telephones, directed calls, and took messages.
Afterschool Counselor
YMCA
09.2021 - 02.2023
- Ensure the health, safety and well-being of participants in the program, by providing appropriate supervision at all times
- Plan and implement meaningful activities, lesson plans, and special events that are age-appropriate, exciting, challenging, and values based in the areas of arts, STEM, character development, creative expression, community service, physical fitness, and/or nutrition
- Prepare the learning environment, lessons and necessary supplies for program activities
- Assist children with homework and academic enhancement.
Front Desk Customer Representative
LJHUB
02.2021 - 08.2021
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Efficiently pack & ship customers packages
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Waiter/Stock
Betty Ann's Place
01.2017 - 11.2017
- Prepared beverages and filled food orders for customers
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Education
Some College - Business
City Tech
Brooklyn, NY08.2025
High School Diploma -
Robert H. Goddard
Queens, NY06.2018
Skills
- Data Entry
- Team collaboration
- Flexible and adaptable
- Excellent communication
- Office Machine Operation
- Mail Sorting
Timeline
Bell Person
Hyatt
04.2024 - Current
College Assistant
York College
12.2021 - 04.2024
Afterschool Counselor
YMCA
09.2021 - 02.2023
Front Desk Customer Representative
LJHUB
02.2021 - 08.2021
Waiter/Stock
Betty Ann's Place
01.2017 - 11.2017
Some College - Business
City Tech
High School Diploma -
Robert H. Goddard