Jaelin Thomas
Wheelersburg
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
The Scioto Ribber
Portsmouth, OH
04.2024 - Current
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new servers on menu items and service standards.
- Upsold menu specials and beverages to enhance guest satisfaction and increase sales.
- Monitored tables to ensure consistent service throughout dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk Expert
Amelia Gray Cosmetics
Portsmouth, OH
08.2023 - 03.2024
- Coordinated appointment scheduling, optimizing calendar management for staff and clients.
- Maintained accurate records of client interactions, enhancing database integrity and accessibility.
- Collaborated with marketing team to promote special events, increasing client engagement and attendance.
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
Food Server/Cook
Misty's Kone Shoppe
Wheelersburg, OH
07.2021 - 03.2024
- Trained new team members on menu items and service protocols.
- Maintained cleanliness and organization of dining area to ensure guest comfort.
- Handled cash transactions efficiently while ensuring accurate register balance.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Efficiently prepared food in time in order for customers to receive good food service.
- Multitasked frying and preparing food in order to keep the kitchen running smoothly
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Education
High School Diploma -
Wheelersburg High School
Wheelersburg, OHAssociate of Science - Dental Hygiene
Shawnee State University
Portsmouth, Ohio, OH05-2026
Skills
- Professional appearance
- Memory retention
- Sales expertise
- Team collaboration
- Multitasking
- Leader
- Strong Work Ethic
- Time management
- Administrative skills
- Effective planning
Languages
Spanish
Limited Working
Sign Language
Limited Working
Interests
- Enjoy participating in working out for overall physical and mental well-being
- Cooking
- Baking
- Crafting and DIY Projects
- Watching Movies and TV Shows
- Enjoy hobbies that combine physical activity with outdoor exploration
- Outdoor Recreation
Timeline
Server
The Scioto Ribber
04.2024 - Current
Front Desk Expert
Amelia Gray Cosmetics
08.2023 - 03.2024
Food Server/Cook
Misty's Kone Shoppe
07.2021 - 03.2024
High School Diploma -
Wheelersburg High School
Associate of Science - Dental Hygiene
Shawnee State University