Jaelun Wiggins
Kimpton Tryon Park Hotel
Charlotte,NC
8
years of professional experience
Service-oriented professional with expertise in travel, client service, and hospitality. Skilled in enhancing guest experiences, resolving issues, and fostering client relationships. Adapts quickly in fast-paced environments while ensuring compliance and managing transactions. Ready to contribute strong communication and problem-solving skills to a growth-focused team.
Work History
Front Desk Agent
1 Year 11 Months- Delivered high quality guest service in a luxury hospitality environment, ensuring a welcoming and professional experience.
- Responded to guest needs quickly and courteously, helping resolve concerns and enhance overall stay experiences.
- Maintained a polished, customer first approach while supporting a fast-paced front facing environment.
- Received multiple guest name mentions and positive reviews in recognition of exceptional service and personalized attention.
- Recognized as Employee of the Month for outstanding performance, professionalism, and guest satisfaction.
Travel Consultant
2 Years 1 Month- Managed and coordinated comprehensive travel arrangements, delivering personalized and seamless customer experiences.
- Prioritized customer satisfaction by providing tailored service that strengthened loyalty and repeat business.
- Used strong fact finding and communication skills to identify client needs and provide effective solutions across multiple channels.
- Built rapport through active listening and professional written and verbal communication.
- Resolved customer concerns efficiently, often working toward first-contact resolution.
- Resolved customer concerns efficiently, often working toward first contact resolution.
- Performed well in a high volume, performance driven environment while consistently meeting and exceeding goals.
Key Holder Supervisor
2 Years 4 Months- Served as a Key Holder, opening/closing responsibilities and supporting daily store operations.
- Recognized by the Store Manager as a top performer for exceptional client relationship building and service.
- Developed and maintained strong client relationships that drove repeat business and customer loyalty.
- Built a loyal clientele through genuine, personalized connections and consultative selling.
- Used product knowledge and a personalized approach to match clients with the right pieces, boosting engagement and sales.
- Collaborated with the team to deliver a premium, welcoming in store experience.
Education
High School Diploma
Skills
Customer service
Guest relations
Account management
Sales support
Compliance adherence
Conflict resolution
Active listening
Time management
Attention to Detail
Adaptability
Regulatory compliance
Project coordination
Timeline
Front Desk Agent
Kimpton Tryon Park Hotel
08.2024 - 07.2026Read More
Travel Consultant
American Express
09.2022 - 10.2024Read More
Key Holder Supervisor
Swarovski
11.2018 - 03.2021Read More
Northampton County High School
High School Diploma
Read More