JAELYN COOPER
North Hollywood,CA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Self-motivated. History retaining clients and providing outstanding customer service.
Overview
8
8
years of professional experience
Work History
Hospitality Associate
The Reserve
Los Angeles, CA
12.2022 - Current
- Collaborated with management to develop new strategies for improving overall guest experience.
- Handled reservation inquiries via phone, email, and in-person, resulting in increased bookings.
- Trained new team members on company policies, procedures, and best practices to maintain consistency in service delivery.
- Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
- Processed financial transactions accurately while adhering to strict security measures for both cash handling and credit card processing.
Client Success Coordinator
Health IQ
San Diego, CA
09.2019 - 03.2022
- Coordinated client schedules, ensuring timely appointments and effective communication between all parties involved.
- Managed high volume of incoming calls, addressing inquiries and resolving issues promptly to maintain positive client relationships.
- Maintained strong relationships with team members to ensure we met our monthly team goals
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Member Services Coordinator
Nonprofit Solutions
San Diego, CA
06.2018 - 08.2019
- Streamlined membership renewal process for increased efficiency and retention rates.
- Maintained accurate member records, ensuring timely communication and data-driven decision making.
- Increased member participation in programs by actively promoting offerings through multiple channels such as our website and social media platforms.
- Conducted regular surveys to gather feedback from members, using insights to make improvements where needed.
- Served as a liaison between members and internal teams, ensuring seamless communication throughout all interactions.
KP Launch Intern
Kaiser Permanente
Hayward, CA
06.2016 - 08.2016
- Streamlined office processes by organizing filing systems and implementing digital solutions.
- Entered data into system and accurately updated customer accounts.
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Created and updated records and files to maintain document compliance.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Bachelor of Science - Business Administration, Management -
San Diego State University
San Diego, CA05.2019
Skills
- Office Administration
- Clerical Support
- Data entry
- Information Collection
- Document Management
- Scheduling Management
- Discretion and Confidentiality
- Organization and Recordkeeping
- Customer Support
- Reservation Management
Timeline
Hospitality Associate
The Reserve
12.2022 - Current
Client Success Coordinator
Health IQ
09.2019 - 03.2022
Member Services Coordinator
Nonprofit Solutions
06.2018 - 08.2019
KP Launch Intern
Kaiser Permanente
06.2016 - 08.2016
Bachelor of Science - Business Administration, Management -
San Diego State University