CHEYANNE DELGADO
Reno,NV
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in local HR policy and safety protocols.
Overview
5
5
years of professional experience
Work History
Hospitality Associate
Gymnastics Nevada
08.2023 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, registration, recordkeeping, and other administrative functions.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Performed system analysis, documentation, and implementation,
Shift Lead
Dutch Bros Coffee
08.2018 - Current
- Enforced company policies and regulations with employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Cooperated with coworkers to improve customer experience and manage storefront.
Grand Opening Activation Trainer
Dutch Bros Coffee
01.2022 - 01.2023
- Nationwide travel recruiting potential employees
- Assist Grand Opening Executive Director in administrative tasks including schedule creating, culture events and training processes
- Assisting Operators in managerial duties
- Supervise entire 12 day training cycle
- Assist in onboarding process and hiring cycle
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring
- Analyzed and evaluated training effectiveness and program outcomes
- Facilitated in-person learning sessions
- Trained and mentored hundreds of new personnel hired to fulfill various roles.
Education
Bachelor of Science - Business Management, Human Resources
University of Nevada Reno
Reno, NVAssociate of Science - Business Administration for Transfer
Sierra College
Rocklin, CAAssociate of Science - Social And Behavioral Sciences
Sierra College
Rocklin, CASkills
- Hospitality Management
- Coaching and Mentoring
- Microsoft Office
- Cash Drawer Balancing
- Payments Posting
- Conflict Mediation
- Customer Account Management
- Employee Training
- Administration and Reporting
- Managing Files and Records
Timeline
Hospitality Associate
Gymnastics Nevada
08.2023 - Current
Grand Opening Activation Trainer
Dutch Bros Coffee
01.2022 - 01.2023
Shift Lead
Dutch Bros Coffee
08.2018 - Current
Bachelor of Science - Business Management, Human Resources
University of Nevada Reno
Associate of Science - Business Administration for Transfer
Sierra College
Associate of Science - Social And Behavioral Sciences
Sierra College
Similar Profiles
Natalie SherryNatalie Sherry
Children's Gymnastics Coach at Gymnastics NevadaChildren's Gymnastics Coach at Gymnastics Nevada
Alexandra FieldsAlexandra Fields
Front Desk Customer Service Representative at University of Nevada, Las Vegas & College of Southern NevadaFront Desk Customer Service Representative at University of Nevada, Las Vegas & College of Southern Nevada
Ludmilla CharlotLudmilla Charlot
NA at Gymnastics Coach | Powerhouse by Power Moves Fitness & GymnasticsNA at Gymnastics Coach | Powerhouse by Power Moves Fitness & Gymnastics