Janiesha Campbell
Villa Rica,GA
Summary
Dynamic hospitality professional with a proven track record at Tanner Medical Center, excelling in guest relations and customer service. Recognized for enhancing guest satisfaction through effective problem-solving and teamwork. Skilled in food preparation and inventory management, contributing to operational efficiency and a positive atmosphere. Committed to delivering exceptional experiences and fostering lasting relationships.
Overview
3
3
years of professional experience
Work History
Hospitality Associate
Tanner Medical Center
10.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Assisted in managing daily operations, supporting team members to maintain workflow efficiency.
- Collaborated with kitchen staff to coordinate timely meal service and special requests.
- Maintained cleanliness and organization of dining and common areas, promoting a positive atmosphere.
- Trained new associates on hospitality standards and operational procedures to enhance performance.
- Implemented feedback mechanisms to improve guest experiences and address service gaps effectively.
- Monitored inventory levels, assisting in ordering supplies to ensure adequate stock availability.
- Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
- Coached new team members on hotel procedures and policies, contributing to a cohesive work environment that prioritized teamwork.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
- Assisted in increasing hotel occupancy rates through effective upselling of room upgrades and additional services.
- Collaborated with the kitchen team to deliver high-quality food service during peak hours without compromising on presentation or taste.
- Played a pivotal role in achieving a high employee retention rate by fostering a positive work culture that valued teamwork, communication, and recognition.
- Tracked, monitored and recorded purchasing, overtime and maintenance expenses.
- Assisted in creating promotional materials for special events and offers, generating increased interest from potential customers.
- Created healthy nutritious menus to serve at important functions.
- Organized travel arrangements for VIP guests upon request, delivering personalized attention that exceeded expectations.
- Developed strong relationships with local businesses to promote hotel offerings, driving increased revenue from referrals and partnerships.
- Identified and resolved customer complaints concerning food or lodging.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Strengthened company's business by implementing new marketing plans.
- Contributed to a safe working environment by enforcing strict adherence to health and safety regulations among staff members.
- Participated in weekly management meetings to review operational issues and brainstorm solutions.
- Continuously updated knowledge of local attractions and points-of-interests so as to provide accurate information and recommendations.
- Maintained accurate records of all financial transactions, ensuring proper tracking of revenues and expenses within the department.
- Coordinated with housekeeping staff to ensure timely room turnover, resulting in higher guest satisfaction.
- Greeted approximately [Number] guests per day to provide information about hotel's facilities and services.
- Implemented new training initiatives for team members, improving overall staff performance and customer service skills.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
Sales Associate
Dollar General Store
06.2022 - 08.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and accurate product displays.
- Operated cash register efficiently, processing transactions and handling customer payments.
- Trained new associates on store procedures and customer service best practices.
- Implemented merchandising strategies to maximize sales and optimize product placement.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Resolved customer complaints professionally, contributing to improved customer satisfaction ratings.
- Analyzed sales trends to identify opportunities for promotional initiatives and inventory adjustments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Help scan and print labels off sending to Fedex
- Help with returns and accepting packages
Education
High School Diploma -
New Manchester
Douglasville 05-2023
Skills
- First aid training
- Guest relations
- Tour guiding
- Reservation management
- Language proficiency
- Cross-cultural awareness
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Cash handling
- Food preparation
- Safe food handling
- Hospitality management
- Problem-solving aptitude
- physical stamina
- Time management
- reliability
- communication
Timeline
Hospitality Associate
Tanner Medical Center
10.2024 - Current
Sales Associate
Dollar General Store
06.2022 - 08.2024
High School Diploma -
New Manchester