Gianna Giovannetti
Plainfield,IL
Summary
Dynamic hospitality professional that is proven by my history at Bedrocks, excelling in customer service and team leadership. Skilled in managing schedules and inventory using Microsoft Excel, I provide guest satisfaction through effective problem-solving and collaboration. Committed to creating welcoming environments and enhancing operational efficiency in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Hospitality Associate
Bedrocks
Shorewood, IL
04.2022 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Handled cash transactions, while maintaining accurate daily reports.
- Managed employees schedules and product inventory using programs like Excel.
- Handled guest inquiries such as preparing and serving beverages, while also resolving any complaints efficiently, improving overall guest experience.
Sortation Associate
Amazon
09.2020 - 05.2021
- Operated sortation equipment to efficiently process packages for delivery.
- Ensured accurate labeling and scanning of items during sortation process.
- Collaborated with team members to maintain workflow efficiency and safety standards.
- Adhered to safety protocols while handling packages in fast-paced environment.
Host
Sovereign
Plainfield, IL
11.2019 - 06.2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize table turnover and guest flow.
- Coordinated guest requests and inquiries, providing timely responses and assistance.
- Assisted in training new hosts on operational procedures and service standards.
Education
High School Diploma -
Plainfield South High School
Plainfield, IL05.2019
Skills
- Teamwork and collaboration
- Customer service
- Reliable and responsible
- Time management
- Customer satisfaction
- Team leadership
- Hospitality management
- Problem-solving
- Operating Microsoft Programs
Timeline
Hospitality Associate
Bedrocks
04.2022 - Current
Sortation Associate
Amazon
09.2020 - 05.2021
Host
Sovereign
11.2019 - 06.2020
High School Diploma -
Plainfield South High School