Serena Siharath
Fort Worth,TX
Summary
Dynamic Hospitality Associate with a proven track record at Creekside Grill, excelling in guest relations and customer satisfaction. Demonstrated initiative and teamwork by enhancing service efficiency during peak hours and coaching new staff. Known for strong organizational skills and a calm demeanor, contributing to a positive guest experience and a cohesive work environment.
Hospitality professional with track record of delivering high-quality service in dynamic environments. Expertise in managing guest interactions and resolving issues promptly. Known for team collaboration and adaptability, excelling in fast-paced settings and contributing to seamless operations.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2026
2026
years of professional experience
Work History
Hospitality Associate
Creekside Grill
2023 - Current
- Assisted guests with check-in and check-out procedures, ensuring smooth transitions.
- Supported team in maintaining cleanliness and organization of common areas and guest facilities.
- Responded to guest inquiries promptly, enhancing overall customer satisfaction and experience.
- Collaborated with kitchen staff to ensure timely service during peak hours, improving efficiency.
- Monitored inventory levels of supplies, reporting shortages to management for restocking purposes.
- Participated in training sessions to understand hospitality standards and service excellence expectations.
- Coached new team members on hotel procedures and policies, contributing to a cohesive work environment that prioritized teamwork.
Education
Associate of Arts - Business Economics
Tarrant County College
Fort Worth, TX05.2025
Skills
- Guest relations
- Initiative and Self-motivation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking
- Collaboration and teamwork
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Active listening
- Adaptability and flexibility
- Calm and pleasant demeanor
- Interpersonal skills
- Professionalism
- Adaptability
- Performance improvement
Accomplishments
- Completed a Bachelor’s Degree in Business, building skills in communication, organization, and management.
- Currently pursuing a medical degree, demonstrating dedication to lifelong learning and professional growth.
- Applied business knowledge to real-world service settings to improve efficiency and teamwork.
- Proven ability to stay calm under pressure and handle difficult customers professionally.
- Known for being dependable, punctual, and adaptable to new roles.
- Praised by supervisors for strong communication and leadership skills.
Timeline
Hospitality Associate
Creekside Grill
2023 - Current
Associate of Arts - Business Economics
Tarrant County College