Ayanna Jordan
Washington,DC
Summary
Experienced and detail-oriented Patient Service Coordinator with a strong background in healthcare administration, patient relations, and food and nutrition services. Skilled in verifying insurance, managing patient records, and coordinating meal services to meet dietary requirements. Exceptional communication skills with a track record of enhancing patient experiences, addressing concerns, and maintaining smooth operations in fast-paced medical environments. Proficient in EHR systems, MS Office, MyDining Information Systems, and CNH software.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality Associate
Main Campus
Washington, DC
05.2021 - Current
- Serve as the first point of contact for patients, ensuring a welcoming and supportive experience.
- • Communicate dietary information between patients, nursing staff, and supervisors.
- • Accurately process patient meal orders, accommodating allergies, religious, and cultural preferences.
- Ensured dietary compliance through effective use of CNH and MyDining Information Systems.
- • Respond to patient meal inquiries, resolve concerns, and provide alternative meal options when necessary.
- • Assist the dietitian in monitoring special dietary needs such as NPO status, liquid diets, and calorie counts.
- • Maintain unit floor stock and patient nourishments to support dietary requirements.
Medical Office Assistant
Nirvana Holistic Spa
Washington, DC
02.2020 - 02.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
Front Desk Receptionist
Friendship Heights Chiropractic
Washington, DC
02.2018 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Patient Access Representative
RadNet
Waldorf, MD
10.2017 - 02.2018
- Greet and register 30-80 patients in a friendly and service-oriented manner
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation
- Collect and log all co-pays and fees
- Answer/transfer incoming phone calls
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed
- Coordinate with the back-office staff for timely and effective care of patients
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
Medical Office Administration -
Prospect Career College
Washington, DC02.2020
High School Diploma -
Bell Multicultural High School
Washington, DC06.2016
Skills
- Patient Registration & Scheduling
- Medical Office Administration
- Insurance Verification & Billing
- Nutritional Services Coordination
- Customer Service & Patient Advocacy
- Medical Terminology & Compliance
- Phone & Email Communication
- Data Entry & Record Management
- Multitasking in Fast-Paced Environments
Certification
- Servsafe Food Handlers
- CPR & AED
Timeline
Hospitality Associate
Main Campus
05.2021 - Current
Medical Office Assistant
Nirvana Holistic Spa
02.2020 - 02.2021
Front Desk Receptionist
Friendship Heights Chiropractic
02.2018 - 09.2019
Patient Access Representative
RadNet
10.2017 - 02.2018
High School Diploma -
Bell Multicultural High School
Medical Office Administration -
Prospect Career College