IMANI JOHNSON
Philadelphia,PA
Summary
Healthcare professional with proven history of providing exceptional patient support and administrative assistance. Renowned for improving patient satisfaction through efficient communication and organizational skills. Known for collaborative teamwork and adaptability, ensuring seamless operations and positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Abington Lansdale Hospital
06.2022 - Current
- Manage patient check-in processes, ensuring accurate data entry and efficient appointment scheduling.
- Ensure HIPAA compliance and maintain strict confidentiality of patient information.
- Led initiatives to streamline administrative workflows, resulting in improved departmental productivity and patient interactions.
- Preload doctors' schedules to streamline workflow and optimize patient care.
- Assisted patients with insurance verification, improving billing accuracy and reducing claim denials.
Patient Care Assistant
Shriners Hospital
01.2018 - 06.2022
- Assisted nursing staff with daily patient care activities and routines.
- Monitored patient vital signs and reported changes to medical team promptly.
- Maintained cleanliness and organization of patient rooms, promoting a safe environment.
- Collaborated with healthcare teams to develop personalized care plans for diverse patient needs.
Hostess Manager
Waverly Heights
01.2020 - 05.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Trained and mentored new host staff, fostering a collaborative team environment.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Analyzed performance metrics to identify areas for process improvement and increased productivity.
Education
Medical Assistant Certificate -
Lincoln Technical Institute
Moorestown, NJ06-2025
Diploma -
NORTHEAST HIGH SCHOOL
01-2020
Skills
- Patient Registration & Scheduling
- Vital Signs Documentation
- ECG
- Specimen Collections
- Team leadership
- Medical terminology
- Employee scheduling
- Brand representation
Accomplishments
- Completed OSHA certification, demonstrating knowledge of safety protocols and regulatory compliance.
Certification
Certified Clinical Medical Assistant ( NHA)
BLS for HCP (AHA)
OSHA- Bloodborne Pathogens
LANGUAGES
English
Timeline
Patient Service Associate
Abington Lansdale Hospital
06.2022 - Current
Hostess Manager
Waverly Heights
01.2020 - 05.2022
Patient Care Assistant
Shriners Hospital
01.2018 - 06.2022
Medical Assistant Certificate -
Lincoln Technical Institute
Diploma -
NORTHEAST HIGH SCHOOL