Ayele Ajavon
Brooklyn,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Patient Service Associate
The Brookdale Hospital Medical Center
Brooklyn, NY
10.2020 - Current
- Counseled patients on potential financial liabilities and payment requirements.
- Adhered strictly to HIPAA regulations regarding confidentiality of patient information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Performed data entry tasks into electronic health record system.
- Explained policies, procedures and services to patients.
- Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Provided information to patients regarding billing procedures and payment plans.
Direct Support Professional
YAI - Seeing Beyond Disability
Brooklyn, NY
09.2018 - 06.2019
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Provided guidance and support to ensure safety of individuals served.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Built strong and trusting rapport with clients and loved ones.
Education
Bachelor of Science - Human Services
New York City College of Technology of The City University of New York
Brooklyn, NY01-2021
Skills
- Healthcare Knowledge
- Insurance Verification
- Appointment Scheduling
- Scheduling Appointments
- Medical Terminology Knowledge
- Registration and Scheduling
- Caring and Empathetic
- Providing Information and Resources
- Database Search and Data Entry Skills
- Explaining Policy and Procedures
- Building Rapport and Credibility
- Communicating to Patients and Families
- Administrative and Office Support
- Resolving Problems
- Documenting and Recording Information
- Gathering Information From Patients
- Calm and Effective Under Pressure
- Patient Registration
- Attention to Detail
- Payment Calculation
- Appointment Confirmation
- Relationship Building
- Customer Service
- Collaboration and Teamwork
- Microsoft Access
- Active Listening
- Problem-Solving
- Interdisciplinary Teamwork
- Microsoft Office
- Patient Relationship Management
- Medical Records Review
- Cultural Sensitivity
- Eligibility Requirements
- De Escalation Tactics
- Data Confidentiality
Timeline
Patient Service Associate
The Brookdale Hospital Medical Center
10.2020 - Current
Direct Support Professional
YAI - Seeing Beyond Disability
09.2018 - 06.2019
Bachelor of Science - Human Services
New York City College of Technology of The City University of New York