Angela Coye-smith
Hartford,CT
Summary
Efficient and productive Patient Service Associate skilled in patient registration, appointment scheduling, and record management. Strong communication, empathy, and problem-solving abilities drive patient satisfaction and optimize office operations. Seeking opportunity to apply expertise in a new setting to enhance administrative functions and elevate patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Duke Health 2F2G/ Cardiology & Pulmonary
Durham, NC
02.2023 - 08.2024
- Warmly greeted patients, facilitating a welcoming clinic environment, and efficiently managed the check-in and insurance verification process, collecting co-payments.
- Enhanced patient care by scheduling necessary follow-up appointments and coordinating external transportation arrangements.
- Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
- Scheduled laboratory tests for referring physicians based on their orders.
Live-In Caregiver
Reed Family
Durham, NC
01.2021 - 08.2024
- Provided all aspects of personal care to maintain the highest level of quality care for daily living.
- Allowed residential treat to take place at home in lieu of institutional care.
- Responsible for budgeting, shopping, prepared meals, light housekeeping and medication reminders.
- Accompanied and drove client to appointments.
Temp Worker
Duke Regional Hospital
07.2022 - 02.2023
- Managed incoming calls from external customers and internal staff members.
- Provided administrative support to departments, such as filing, data entry, and answering phones.
- Reserved and managed meeting room availability.
- Received and distributed mail, letters and packages.
- Maintained front desk to provide positive first impression.
Nursing Asistant I-Telemetry
Duke Regional Hospital
Durham, NC
06.2022 - 02.2023
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Answered patient call signals and signal lights to determine patients' needs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Temp Worker
Grace Federal Solutions
Raleigh, NC
11.2021 - 05.2022
- Assisted with scheduling appointments for clients or customers as needed.
- Greeted visitors in a friendly manner and provided general information about the organization's services or products.
- Completed data entry tasks within specified timeframes.
Medical Screener/Receptionist
Octapharma Plasma, Inc.
Durham, NC
09.2021 - 11.2021
- Greeted , guided and offered assistance to patients and visitors ensuring a welcoming environment.
- Performed finger sticks and used equipment to test blood for iron and protein levels.
- Assisted in collecting patient data, including vital signs and personal information.
- Registered new donors and entered information into the Donor Management System (DMS).
Detox Technician
Intercommunity Health
Hartford, CT
11.2019 - 01.2021
- Responsible for maintaining safety of the therapuetic milleu through obtaining vital signs and reporting concerns in timely manner.
- Completed accurate admission and discharge notes before end of shift.
- Ensured clients received all possessions and medications upon discharge.
- updated 24 hour book and census report.
- Utilized Epic and Outlook
Certified Nursing Assistant
Sisters Of Saint Joseph Of Rochester
West Hartford, CT
10.2019 - 01.2021
- Screened residents and staff prior to entering the facility.
- Recorded vital signs.
- Administered medications and treatments.
- Documented and reported observations of resident behavior, complaints and physical symptoms to nurses.
- Monitored facility inside and outside along with residents through surveillance equipment.
Rehabilitation Technician
Preferred Therapy Solutions
Wethersfield, CT
07.2017 - 08.2018
- Assisted physical therapists with patient treatments and exercises.
- Prepared patients for therapy sessions according to therapist notes and guidelines.
- Compiled and completed documentation of direct, indirect time, payroll and clinical reporting.
- Documented and filed patient health reports and charts.
- Performed clerical duties, such as answering phones and ordering supplies.
Certified Nursing Assistant
St Joseph Living Center
Windham, CT
04.2017 - 01.2018
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Documented activities and recorded information in EMR system.
Education
Some College (No Degree) - Public Health
Goodwin University
East Hartford, CT01-2019
Some College (No Degree) - Business Administration: Health Care Management
Quinebaug Valley Community College
Danielson, CT01-2013
Medical Administrative Specialist
Phoenix Academy Community School
Hartford, CT05-2009
Skills
- Healthcare knowledge
- Insurance Verification
- Appointment Scheduling
- Medical Records Management
- Scheduling appointments
- Medical terminology knowledge
- Patient Registration
- Patient documentation
Certification
- Certified Phlebotomy Technician #Z7KR7R4
- Certified EKG Technician #J7N4J9B9
Timeline
Patient Service Associate
Duke Health 2F2G/ Cardiology & Pulmonary
02.2023 - 08.2024
Temp Worker
Duke Regional Hospital
07.2022 - 02.2023
Nursing Asistant I-Telemetry
Duke Regional Hospital
06.2022 - 02.2023
Temp Worker
Grace Federal Solutions
11.2021 - 05.2022
Medical Screener/Receptionist
Octapharma Plasma, Inc.
09.2021 - 11.2021
Live-In Caregiver
Reed Family
01.2021 - 08.2024
Detox Technician
Intercommunity Health
11.2019 - 01.2021
Certified Nursing Assistant
Sisters Of Saint Joseph Of Rochester
10.2019 - 01.2021
Rehabilitation Technician
Preferred Therapy Solutions
07.2017 - 08.2018
Certified Nursing Assistant
St Joseph Living Center
04.2017 - 01.2018
Some College (No Degree) - Public Health
Goodwin University
Some College (No Degree) - Business Administration: Health Care Management
Quinebaug Valley Community College
Medical Administrative Specialist
Phoenix Academy Community School
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