HIRA TANVIR
Columbus,OH
Summary
Dynamic healthcare operations and patient access professional with over five years of experience in ambulatory care and administrative healthcare settings, including a tenure at The Ohio State University network. Holds an MBA in Healthcare Management, with strong expertise in EPIC systems, patient registration, scheduling, insurance verification, and revenue cycle support. Proven success in coordinating clinic workflows, training staff, addressing patient concerns, and ensuring accurate demographic and insurance documentation to enhance clinical and financial outcomes. Committed to fostering efficient processes that improve patient experiences and drive organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Management Associate
ST Parsons LLC
Columbus, OH
01.2024 - 01.2025
- Managed scheduling and coordination for a team of 22 employees, ensuring efficient daily operations.
- Administered payroll and monitored operational expenses using Excel-based tracking systems.
- Supported onboarding and training of new employees while maintaining compliance and documentation.
- Resolved customer concerns and coordinated internal requests to ensure smooth service delivery.
- Achieved seamless navigation of Windows and Microsoft Excel for intranet and internet tools.
- Analyzed and improved revenue cycle support activities to ensure timely and accurate financial transactions.
Lead Medical Assistant
Ohio State Primary Care
New Albany, OH
04.2021 - 09.2022
- Coordinated physician schedules and patient appointments to enhance operational efficiency.
- Streamlined patient check-in by leveraging Epic for accurate demographic updates and effective scheduling documentation.
- Coordinated updates of patient information while verifying insurance eligibility for prior authorizations, enhancing operational efficiency.
- Conducted workshops to enhance staff understanding of clinic procedures, patient access protocols, and compliance requirements.
- Guided new staff through comprehensive training on clinical procedures and office protocols to ensure operational efficiency.
- Directed operations of medical assistance team, maintaining compliance with established patient care protocols.
- Coordinated communication for four providers and optimized waiting room processes, achieving a 30-minute wait time for patients.
- Enhanced comprehension of medical terminology and third-party reimbursement, leading to improved workflow efficiency. Streamlined multi-system management processes, resulting in effective problem-solving and impactful presentations. Delivered exceptional customer service, contributing to positive client experiences.
Senior Medical Assistant
Ohio State Primary Care
Upper Arlington, OH
08.2018 - 04.2020
- Managed comprehensive patient registration, coordinated appointment scheduling, and ensured meticulous medical record documentation using Epic software.
- Oversaw coordination of insurance authorizations while upholding the integrity of patient demographic data.
- Implemented strategies to ensure HIPAA adherence and enhance clinic workflow amidst increased patient demand.
- Streamlined patient scheduling for fast care and urgent care, improving access to services. Supported nurse practitioners in operational tasks to enhance patient care.
- Achieved efficient management of Podiatry department by optimizing patient surgery scheduling and maintaining accurate inventory levels. Improved tool sanitation processes and facilitated provider assistance during in-office procedures, contributing to enhanced operational effectiveness.
- Facilitated documentation processes for seven providers amid COVID-19 to support staff working from home.
- Managed task prioritization and coordination in high-volume settings. Led staff training and orientation programs to enhance team performance.
- Facilitated registration processes and managed scheduling operations.
Education
Master of Business Administration (MBA) - Healthcare Management
Franklin University
Columbus, OH01-2026
Bachelor of Science - Healthcare Management
Franklin University
Columbus, OH01-2023
Associate of Science - Medical Assisting
Columbus State Community College
Columbus, OH05-2018
Skills
- Patient Registration & Scheduling
- Insurance Verification
- Revenue Cycle Support
- EPIC EMR
- Patient Demographics & Eligibility
- Customer Service Excellence
- Staff Training & Orientation
- Clinic Workflow Coordination
- Prior Authorizations & Appeals
- HIPAA Compliance
- Excel & Data Tracking
- Operations management
Certification
- Certified Medical Assistant (NAHP)
- BLS/CPR – American Red Cross
Languages
English
Urdu
Punjabi
Hindi
Arabic
Timeline
Business Management Associate
ST Parsons LLC
01.2024 - 01.2025
Lead Medical Assistant
Ohio State Primary Care
04.2021 - 09.2022
Senior Medical Assistant
Ohio State Primary Care
08.2018 - 04.2020
Master of Business Administration (MBA) - Healthcare Management
Franklin University
Bachelor of Science - Healthcare Management
Franklin University
Associate of Science - Medical Assisting
Columbus State Community College