Jaelyn Gonzalez
Mooresville,NC
Summary
Dynamic Supervisor at Fearless Adventure Park with a proven track record in training and mentoring staff, enhancing customer satisfaction, and optimizing inventory control. Skilled in decision-making and conflict resolution, I consistently improved operational efficiency and safety protocols, fostering a productive and safe work environment.
Overview
5
5
years of professional experience
Work History
Supervisor
Fearless Adventure Park
03.2020 - Current
- Assisted team in daily operations, maintaining workflow efficiency and safety protocols.
- Supported supervisors in training new employees on operational procedures and equipment usage.
- Monitored inventory levels, ensuring availability of essential supplies for smooth operations.
- Collaborated with colleagues to optimize task completion and improve overall productivity.
- Maintained cleanliness and organization of work areas to promote operational effectiveness.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Associate of Science - Biology
Mitchell Community College
Statesville, NC05-2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Inventory control
- Conflict resolution
- Safety protocols
Accomplishments
- Supervised team of 15 staff members.
- Maintained a 98% safety record by enforcing strict safety protocols, conducting regular staff trainings, and overseeing equipment inspections.
- Developed and enforced emergency response protocols.
- Mentored junior staff, leading to promotions of 4 team members to leadership roles
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Supervisor
Fearless Adventure Park
03.2020 - Current
Associate of Science - Biology
Mitchell Community College
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