Jaelyn Hernandez

• Strengthened communication skills through regular interactions with others.
• Provided professional services and support in a dynamic work environment.
• Resolved problems, improved operations and provided exceptional service.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Hostesses map out seating arrangements so that all the servers get their fair share of customers.

• Greeted and welcomed customers, providing them with menus.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Provided excellent customer service to guests, ensuring they had an enjoyable experience.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
• Operated POS terminals to input orders, split bills and calculate totals.
• Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
• Ensured that all orders were taken correctly and in a timely manner.
• Addressed complaints to kitchen staff and served replacement items.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Managed multiple tasks simultaneously while remaining organized under pressure.
• Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
• Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.