Jaelyn Northcutt
Pawnee,OK
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
2
2
years of professional experience
Work History
Waitress/Bartender
Chili's Restaurant Grill & Bar
Ponca City, OK
01.2024 - 2026
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new staff on menu items, service standards, and operational procedures.
- Provided excellent customer service by promptly addressing guest needs and inquiries.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Cocktail Waitress
Oklahoma Ranch
Oklahoma City, OK
01.2023 - 01.2024
- Delivered exceptional beverage service to enhance guest satisfaction and overall experience.
- Processed customer transactions accurately while handling cash and credit payments efficiently.
- Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
- Monitored inventory levels, restocked supplies, and reported shortages to management promptly.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
Budtender
Oklahoma Green Stop
Stillwater, OK
01.2022 - 01.2023
- Demonstrated working knowledge over 100+ products and strains
- Assisted customers in selecting products based on individual needs and preferences.
- Maintained compliance with state regulations regarding cannabis sales and product handling.
- Monitored inventory levels, restocked shelves, and organized displays to enhance customer experience.
- Trained new staff on product knowledge, customer service techniques, and operational procedures.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Education
Pharmaceuticals
Tulsa Community College
Tulsa, OK2024
Pawnee High School
Pawnee, OK01-2020
Skills
- Time Management
- Tableside service
- Attention to detail
- Customer Service
- Problem-Solving
- POS system
- Strong Communication
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
Waitress/Bartender
Chili's Restaurant Grill & Bar
01.2024 - 2026
Cocktail Waitress
Oklahoma Ranch
01.2023 - 01.2024
Budtender
Oklahoma Green Stop
01.2022 - 01.2023
Pharmaceuticals
Tulsa Community College
Pawnee High School