Jaelyn Wallace
Henderson,NV
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wellness Membership Advisor
Elements Massage
Henderson, NV
09.2023 - 02.2024
- Greeted customers and provided excellent customer service.
- Assisted in the implementation of new membership programs to increase sales.
- Ensured all paperwork was completed accurately for new memberships.
- Processed payments for memberships using a variety of payment methods.
- Responded promptly to member complaints or concerns in a professional manner.
- Performed administrative duties such as filing paperwork, scheduling appointments.
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
Prestige Beauty Advisor
Ulta
Henderson, NV
11.2022 - 06.2023
- Greeted customers and identified their needs through product knowledge.
- Demonstrated products to customers and provided advice on suitable options.
- Performed cash register operations accurately and efficiently with POS system.
- Created attractive displays to showcase beauty products in an appealing manner.
- Organized promotional events such as make-up tutorials or product launches.
- Attended sales meetings, trainings, seminars and trade shows related to the beauty industry.
- Monitored inventory levels ensuring sufficient stock is available at all times.
- Managed returns of unwanted items according to company policy procedures.
Host Busser Food Runner
Angry Crab Shack
Henderson, NV
08.2022 - 11.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
Advanced Esthetician - Advanced Esthetics
G Skin And Beauty Institute
Henderson, NV01-2023
Esthetician - Esthetics
G Skin And Beauty Institute
Henderson, NV02-2022
High School Diploma -
South East Career & Technical Academy
Henderson, NV05-2021
Skills
- Goal-Oriented
- Customer Experience Management
- Strong Interpersonal Skills
- Marketing Knowledge
- Relationship Building
Certification
- Licensed Advance Esthetician
Languages
English
Professional
Timeline
Wellness Membership Advisor
Elements Massage
09.2023 - 02.2024
Prestige Beauty Advisor
Ulta
11.2022 - 06.2023
Host Busser Food Runner
Angry Crab Shack
08.2022 - 11.2022
Advanced Esthetician - Advanced Esthetics
G Skin And Beauty Institute
Esthetician - Esthetics
G Skin And Beauty Institute
High School Diploma -
South East Career & Technical Academy