Grayce Yates
Weems,VA
Summary
Dynamic professional with a background in customer experience management. Known for strong problem-solving abilities and effective communication skills, committed to fostering relationships that drive member retention and satisfaction.
Overview
5
5
years of professional experience
Work History
Wellness Membership Advisor
Elements Massage
Cornelius, NC
09.2025 - Current
- Assisted clients in selecting appropriate membership plans to enhance satisfaction and retention.
- Educated prospective members about services and benefits, fostering an inviting atmosphere.
- Coordinated client scheduling and appointment reminders, improving operational efficiency.
- Processed membership enrollments accurately, ensuring seamless transactions.
- Aided in seamless booking through client matching techniques to ensure ideal satisfaction.
Wellness Coordinator
The Tides Inn
Irvington, VA
05.2025 - 09.2025
- Assisted in developing wellness programs promoting physical and mental health among guests.
- Coordinated daily wellness activities, enhancing guest engagement and satisfaction.
- Maintained fitness center and activity stations.
- Produced weekly calendars and marketing pieces for scheduled events, live music, and biographies for staff members.
- Managed scheduling and coordination of wellness classes and activities, as well seasonal events.
- Attended daily and weekly meetings on behalf of the programming department.
Spa Coordinator
The Tides Inn
Irvington, VA
05.2023 - 05.2025
- Managed spa scheduling and appointments to maximize resource utilization.
- Coordinated client intake processes to enhance customer experience and satisfaction.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Handled all check in and check out processes, as well as rebooking.
- Managed phone calls, emails, and all other communication types.
Guest Services Staff Member
Compass Entertainment Complex
Irvington, VA
09.2020 - 10.2021
- Delivered exceptional customer service, addressing guest inquiries and ensuring satisfaction.
- Assisted in resolving guest complaints promptly, improving overall satisfaction.
- Successfully trained and developed new staff members in the selling and production of loyalty cards.
- Obtained knowledge in all areas of the complex for proper communication to guests.
Education
Master of Arts - Communications
Liberty University
Lynchburg, VA12-2026
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2024
Skills
- Customer service focus
- Customer experience management
- CRM software experience
- Marketing
- Verbal and written communication
- Membership processing
- Written and oral communication
- Materials, applications, and other documentation
- Relationships and rapport
- Issue resolution
Timeline
Wellness Membership Advisor
Elements Massage
09.2025 - Current
Wellness Coordinator
The Tides Inn
05.2025 - 09.2025
Spa Coordinator
The Tides Inn
05.2023 - 05.2025
Guest Services Staff Member
Compass Entertainment Complex
09.2020 - 10.2021
Master of Arts - Communications
Liberty University
Bachelor of Science - Psychology
Liberty University