Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Homar

New Britain,CT

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Experienced with client relationship management, enhancing member satisfaction through effective communication. Utilizes strategic problem-solving to address member needs and improve service offerings. Track record of fostering positive member experiences, ensuring loyalty and retention.

Overview

28
28
years of professional experience

Work History

Lead Membership Advisor

The Edge Fitness Clubs
01.2025 - Current
  • Cultivated strong relationships with members, enhancing retention and satisfaction levels.
  • Conducted comprehensive assessments of member needs to tailor fitness solutions.
  • Facilitated onboarding process for new members, ensuring smooth transitions into club culture.
  • Managed membership accounts using CRM software to track engagement and renewals.
  • Consistently averaged 60–80 outbound calls per day, resulting in the scheduling of 6 appointments daily and generating 5 new memberships per day.

Loss Draft Specialist

Assurant
07.2023 - 01.2025
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.

Retail Sales Consultant

Comcast Cable
07.2014 - 04.2023
  • Sell cable TV, internet, home phone, and mobile phone services and products to customers
  • Assist customers with billing questions and other customer service related issues
  • Create a weekly station assignment and greeter schedule for peers
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conduct inventories and merchandise counts
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered questions about current promotions and resolved issues according to store policies.

Photographer

Portrait Simple
09.2011 - 07.2014
  • Photograph, edit, and sell photos to customers
  • Answer multi-line phone system and schedule appointments
  • Maintain one of the highest sales averages in the store for over a year
  • Cropped, manipulated and performed color balance for final images.
  • Explained price and package details to customers.
  • Set up lights, backdrops and props for shoots and events.

Front Desk Clerk/Night Auditor

Holiday Inn Express
06.2012 - 10.2012
  • Answered a multi-line phone system and booked reservations
  • Checked guests in and out and handled guest issues
  • Balanced end-of-day paperwork using Microsoft Excel spreadsheets

Studio Manager/Photographer

Lifetouch Portrait Studios
03.1998 - 09.2011
  • Interviewed, hired, and trained team members for a high-volume portrait studio
  • Set goals for individual team members based on preset company sales plans
  • Handled customer service issues
  • Set schedules based on company labor models
  • Organized events designed to increase sales
  • Photographed children and families
  • Maintained various studio equipment.
  • Tracked studio inventories and ordered new supplies when needed.
  • Performed maintenance tasks to keep equipment working properly.

Education

High School Diploma -

New Britain High School
New Britain, CT
01.1994

Hairdressing/Cosmetology - Hairdressing/Cosmetology

EC Goodwin Technical High School
New Britain, CT
06.1992

Skills

  • Customer service
  • Cellular
  • Telemarketing
  • Multi-line phone systems
  • Photography
  • Adobe Photoshop
  • Sales
  • Retail sales
  • Cash handling
  • Marketing
  • Driver's license
  • Active Listening
  • Handling Customer Complaints
  • Upselling Strategies
  • Excel
  • microsoft word
  • Customer service focus
  • Goal oriented
  • Customer experience management
  • Community outreach

Timeline

Lead Membership Advisor

The Edge Fitness Clubs
01.2025 - Current

Loss Draft Specialist

Assurant
07.2023 - 01.2025

Retail Sales Consultant

Comcast Cable
07.2014 - 04.2023

Front Desk Clerk/Night Auditor

Holiday Inn Express
06.2012 - 10.2012

Photographer

Portrait Simple
09.2011 - 07.2014

Studio Manager/Photographer

Lifetouch Portrait Studios
03.1998 - 09.2011

High School Diploma -

New Britain High School

Hairdressing/Cosmetology - Hairdressing/Cosmetology

EC Goodwin Technical High School

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