Jordan Luck
St. Peters,MO
Summary
Proven track record in relationship building and branch operations, highlighted by a tenure at People's Bank & Trust where I elevated customer satisfaction through exceptional service. Leveraged interpersonal skills and financial acumen to foster client trust, significantly enhancing business growth. Expert in customer service, my approach consistently results in positive outcomes and team productivity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Membership Advisor
The Edge Fitness Clubs
11.2024 - Current
- Assisted in marketing initiatives for driving new memberships, including promotional events and special offers.
- Continuously improved personal sales techniques through ongoing professional development opportunities.
- Supported existing members with their account-related queries which resulted in improved member satisfaction.
- Collaborated with team members to achieve monthly membership goals and maintain high levels of satisfaction among existing members.
- Enhanced member retention through personalized engagement and excellent customer service.
- Conducted comprehensive tours of fitness facilities for potential members, showcasing amenities and services offered.
- Expanded referral networks by fostering strong relationships with current members, ultimately driving more referrals towards the organization.
Personal Banker
People's Bank & Trust
09.2023 - 11.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Assistant Coach
Louisiana High School
07.2023 - 05.2024
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
Associate
Walmart
05.2023 - 09.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Education
Bachelor of Science - Health Sciences
University of Missouri
Columbia, MO11.2025
Associate of Science - Exercise Science
St. Charles Community College
Cottleville, MO12.2023
Skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
- Positive Attitude
Certification
CPR Certified
Timeline
Membership Advisor
The Edge Fitness Clubs
11.2024 - Current
Personal Banker
People's Bank & Trust
09.2023 - 11.2024
Assistant Coach
Louisiana High School
07.2023 - 05.2024
Associate
Walmart
05.2023 - 09.2023
Bachelor of Science - Health Sciences
University of Missouri
Associate of Science - Exercise Science
St. Charles Community College
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