Jaelynn Purdy
Purdy & Co.
FAIRHOPE
1
Certification
5
years of professional experience
Dynamic leader in operations with expertise in customer service and staff development. Known for strong decision-making and effective vendor negotiation, contributing to enhanced brand visibility and improved profit levels.
Work History
Owner/Operator
7 Months- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
- Trained and mentored staff on operational procedures and customer service standards.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
Front Desk Receptionist/Lead Kennel Technician
2 Years 2 Months- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointments and schedules for pet grooming and boarding services.
- Maintained accurate records of guest information and reservations using property management software.
- Trained new staff on front desk procedures and customer service protocols to enhance team efficiency.
- Oversaw inventory management of pet supplies, ensuring adequate stock levels for daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Manager
3 Years 7 Months- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Developed and implemented training programs to enhance team performance and service quality.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Led staff scheduling efforts, optimizing labor costs while maintaining service excellence.
- Managed vendor relationships, negotiating contracts to secure favorable terms for food supplies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Casier/Back of House Team Member
9 Months- Processed customer transactions efficiently using point-of-sale system.
- Managed cash register, ensuring accurate end-of-day reconciliation.
- Provided exceptional customer service, enhancing overall dining experience.
- Trained and mentored new team members on company policies and procedures.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server
1 Year 7 Months- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Managed dining area efficiently, ensuring cleanliness and organization during busy shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items and service standards to maintain consistency.
- Processed orders accurately using point-of-sale system, minimizing errors in transactions.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma
High School Diploma
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Staff training and development
Personnel management
Operations oversight
Human resources
Marketing strategy development
Budget development
Cost management
Vendor negotiation
Strong work ethic
Decision-making
Dependable and reliable
Customer service
Customer-oriented
Certification
- Certified B Class Structural Welder, AIDT - May 2024
- Certified Fire Watch, AIDT - 2024
- Certified Rough Terrain Forklift, Aidt - 2024
- Certified Mathematicals, AIDT - 2024
- Certified OSHA 10, OSHA - 2024
Timeline
Owner/Operator
Purdy & Co.
01.2026 - CurrentRead More
Front Desk Receptionist/Lead Kennel Technician
The Palms Pet Resort
05.2024 - 07.2026Read More
Casier/Back of House Team Member
Chicken Salad Chick
08.2023 - 05.2024Read More
Manager
The Proper Pig
08.2022 - 03.2026Read More
Server
Logans Roadhouse Grill
01.2022 - 08.2023Read More
High School Diploma
Read More
Daphne High School
High School Diploma
Read More