Jaelynn Wilkerson
Menzies Aviation
Ocala,FL
6
years of professional experience
Dedicated aviation professional with hands-on airport operations experience and a strong focus on safety and customer service. Skilled in ramp operations, baggage handling, and team leadership within fast-paced environments. Proven ability to communicate clearly, resolve conflicts, and adhere to procedures, ensuring efficient aircraft turnaround and enhanced passenger experiences.
Work History
Lead Ramp Agent
8 Months- Led ramp personnel through aircraft arrival, turnaround, and departure operations while maintaining a strong focus on safety, teamwork, and on-time performance.
- Coordinated baggage loading and unloading to ensure compliance with safety regulations and operational requirements.
- Operated ground support equipment and assisted with aircraft servicing activities in a safety-sensitive, fast-paced environment.
- Monitored ramp operations to enhance aircraft turnaround efficiency and reduce operational delays.
- Communicated with supervisors, flight crews, and airport personnel to facilitate smooth, coordinated operations.
Retail Sales Associate
8 Months- Delivered exceptional customer service by engaging customers, understanding their needs, and providing personalized recommendations,
- Developed strong customer relationships through effective communication, active listening, and in-depth product knowledge.
- Assisted with merchandising, inventory replenishment, and marketing initiatives to create appealing visual displays and successful promotional events.
Retail Sales Associate
2 Months- Processed customer transactions accurately and efficiently while maintaining in a welcoming, professional experience.
- Resolved customer concerns with clear communication, addressing questions and service needs effectively.
- Assisted other departments while maintaining an organized checkout environment.
Frontend Cashier
4 Months- Processed customer transactions accurately and efficiently while maintaining in a welcoming, professional experience.
- Resolved customer concerns with professionalism and clear communication, addressing questions and service needs effectively.
- Collaborated with different teams to enhance overall productivity. as needed while maintaining an organized checkout environment.
Cast Member
1 Year 3 Months- Welcomed guests and created positive customer experiences through hospitality, attentiveness, and friendly support.
- Hosted birthday parties and assisted with event coordination, demonstrating organization, teamwork, and guest-service skills.
- Followed food safety regulations and maintained clean work areas.
Crew Member
7 Months- Delivered fast, friendly customer service in a high-volume, fast-paced environment while working effectively as part of a team.
- Prepared orders according to company standards and followed safety procedures, and cleanliness requirements.
- Processed transactions accurately and maintained an organized work area.
Education
No Degree - Psychology
High School Diploma
Skills
Baggage handling
Loading and unloading
Airport security regulations
Safety procedures compliance
Hazardous materials handling
Incident reporting
Emergency response procedures
Team leadership
Safety compliance
Customer service
Time management
Multitasking
Excellent communication
Attention to detail
Organizational skills
Teamwork
Critical thinking
Inclement weather tolerance
Organizational skills
Timeline
Lead Ramp Agent
Menzies Aviation
11.2025 - 07.2026Read More
Retail Sales Associate
Bath & Body Works
09.2024 - 05.2025Read More
Retail Sales Associate
Ross Dress for Less
06.2024 - 08.2024Read More
Frontend Cashier
Walmart
05.2023 - 09.2023Read More
Cast Member
Chuck E. Cheese
05.2021 - 08.2022Read More
Crew Member
Wendy's
05.2020 - 12.2020Read More
Bethune-Cookman University
No Degree from Psychology
Read More
West Port High School
High School Diploma
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