Katerina Manu
Sacramento,CA
Overview
12
12
years of professional experience
Work History
Lead Ramp Agent
G2 Secure Staff
Sacramento, CA
10.2020 - 01.2022
- Supervised ramp operations to ensure timely aircraft turnarounds.
- Coordinated the loading and unloading of cargo and baggage on various aircraft.
- Coordinated luggage handling to enhance operational efficiency and uphold safety protocols.
- Facilitated effective equipment usage to optimize cargo handling. to support loading and unloading cargo operations.
- Trained new ramp agents on procedures and operational standards.
- Ensured compliance with safety regulations during all ramp activities.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Monitored the movement of all arriving and departing aircraft to ensure safety compliance with FAA regulations.
- Conducted preflight inspections on aircraft to identify any maintenance or repair needs.
- Inspected cargo for proper tagging, labeling, weight distribution and hazardous materials.
- Ensured that all necessary paperwork was completed accurately prior to each flight's departure.
- Communicated with flight crews to confirm schedules and service requirements.
- Communicated effectively with pilots regarding arrival and departure times, weather conditions and other pertinent information.
- Collaborated with team members to resolve operational challenges quickly.
- Resolved customer complaints in an efficient and professional manner.
- Organized ramp agent rotation schedule to ensure continuous coverage and operational readiness.
Ramp Agent
Worldwide Flight Services
Sacramento, CA
08.2019 - 09.2020
- Transported bins using tugs from warehouse to flight, optimizing workflow.
- Loaded and unloaded bins for Amazon Flight Deliveries.
- Loaded and unloaded mail and packages for Amazon Prime.
- Saran wrapped boxes for outbound deliveries to ensure secure transport.
- Complied with traffic laws while driving company vehicles to maintain safety standards.
- Made sure the ground was free of FOD.
Customer Service Representative
Chevron
Sacramento, CA
02.2018 - 07.2019
- Processed customer transactions efficiently through point-of-sale systems.
- Resolved customer complaints while maintaining a positive company image.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Provided feedback to management on common customer concerns and suggestions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Administrative Assistant
American Samoa Power Authority
Laguna, AK
06.2012 - 01.2018
- Managed office correspondence and communication for the American Samoa Power Authority.
- Coordinated schedules and appointments for executive staff and departments.
- Assisted with document preparation, including reports and presentations for meetings.
- Maintained filing systems to ensure easy access to important documents.
- Supported procurement processes by tracking inventory and ordering supplies.
- Organized events and meetings, ensuring logistics met organizational needs.
- Facilitated communication between departments to improve collaborative efforts.
- Trained new staff on office procedures and administrative software tools.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
Elderly Caregiver
Private Employers
Sacramento
05.2010 - 05.2012
- Monitored client health and documented changes for family updates.
- Provided companionship and emotional support to enhance client well-being.
- Prepared nutritious meals catering to specific dietary needs and preferences.
- Administered medications according to prescribed schedules and guidelines.
- Coordinated transportation for medical appointments and social outings.
- Maintained a clean and safe living environment for clients at home.
- Communicated effectively with families regarding client needs and concerns.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Developed strong relationships with clients based on trust and respect.
- Provided companionship and emotional support to elderly clients.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Responded quickly in emergency situations in a calm manner.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Respected the privacy, dignity and confidentiality of each client served.
- Redirected clients with memory issues, providing safety guidance protection.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Reported concerns to nurse supervisor to promote optimal care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Provided emotional support during end-of-life transitions.
- Recognized emergencies and notified paramedics and family members.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported clients to doctor appointments or other necessary outings.
Education
Grant Union High School
Sacramento, CASkills
- Ramp operations supervision
- Cargo handling procedures
- Aircraft safety compliance
- Preflight inspections
- Regulatory compliance
- Operational efficiency
- Ground support equipment operation
- Equipment management
- Baggage handling
- Baggage tag checks
- Ramp service
- Aircraft servicing
- Team collaboration
- Customer service resolution
- Effective communication
- Problem solving
- Attention to detail
- Employee training
- Incident reporting
- Airport security regulations
- Hazardous materials handling
- Schedule coordination
- Dependable team member
- Aircraft servicing
Timeline
Lead Ramp Agent
G2 Secure Staff
10.2020 - 01.2022
Ramp Agent
Worldwide Flight Services
08.2019 - 09.2020
Customer Service Representative
Chevron
02.2018 - 07.2019
Administrative Assistant
American Samoa Power Authority
06.2012 - 01.2018
Elderly Caregiver
Private Employers
05.2010 - 05.2012
Grant Union High School