Jaelynn Willis
New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Office Manager
Tabernacle Steak House
New York, NY
Food and Beverage Coordinator
Mandarin Oriental Hotel Group
New York, NY
03.2023 - Current
- Enhanced customer satisfaction by ensuring timely and efficient food and beverage service.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Implemented new menu items, contributing to increased sales and customer satisfaction.
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Office Manager
Tabernacle Steak House
New York, NY
05.2021 - 03.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL06.2019
Skills
- Information Protection
- Sorting and Labeling
- Mail Handling
- Office Management Software
- Presentation Design
- Office Supplies and Inventory
- Reservation Setting
- Dining Customer Service
- Seating Assignment Preparation
- Dining Reservations
- Guest Accommodations
Timeline
Food and Beverage Coordinator
Mandarin Oriental Hotel Group
03.2023 - Current
Office Manager
Tabernacle Steak House
05.2021 - 03.2023
Office Manager
Tabernacle Steak House
High School Diploma -
Florida Virtual School Flex 9-12