Maria Larios
San Diego,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Office Manager
Robert Half Agency
05.2022 - 03.2023
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Compared vendor prices and negotiated for optimal savings.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Sourced vendors for special project needs and negotiated contracts.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Office Administrator
Pacific Mira Este
06.2019 - 05.2022
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
Assistant Manager
Mira Este Business Park
07.2010 - 06.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
Bachelor of Science - International Business
University of Guadalajara
06.2006
Skills
- Manage Contracts
- Business Management Principles
- Quality Standards
- Fire Safety Regulations
- Financial Management
- Information Confidentiality
- Information Protection
- Health and Safety Regulations
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Robert Half Agency
05.2022 - 03.2023
Office Administrator
Pacific Mira Este
06.2019 - 05.2022
Assistant Manager
Mira Este Business Park
07.2010 - 06.2019
Bachelor of Science - International Business
University of Guadalajara
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