Jaelynne Preston
Chickasha,USA
Summary
My goal is to start a long-term career that can better myself.
Overview
4
4
years of professional experience
Work History
Cashier
Smokey Mountains Vape and Smoke Shop
Bonham, TX
09.2024 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Monitored inventory levels and restocked merchandise as needed to ensure availability.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Account Specialist Medical Collections
Capio Partners
Sherman, Tx
05.2023 - 08.2024
- The ability to communicate professionally in situations of adversity.
- Receives, relays and/or answers incoming and outgoing telephone and electronic messages
- Problem-solving and troubleshooting
- Updates patient insurance information
- Verifies, updates, and confirms patient current demographic information.
- Daily use of advanced medical terminology to communicate effectively
- Participating in team meetings to manage and plan patient care.
- Conflict resolution, when not able to assist a patient with an issue or concern, put them in contact with the appropriate staff member who can provide a satisfactory resolution.
- Multitasking
- Time management
- Data entry and management
- Sales and upselling techniques
- Technical troubleshooting
- Adaptability
- Empathy is the ability to understand another person's emotions and perspective.
- Practice excellent customer service skills daily by resolving informal patient complaints/concerns and providing patients with non-technical information regarding their medical bills. When not able to assist a patient with an issue or concern, put them in contact with the appropriate staff member who can provide a satisfactory resolution.
- Communicate effectively and in a professional manner patients daily via telephone
Waitress
Finish Line Pizza
Bells, Tx
01.2023 - 05.2023
- Customer Service
- Problem Solving
- Food Safety
- Communication
- Active Listening
- Patience
- Multi-tasking
- Teamwork
Waitress
Gayles
Bonham, Tx
04.2021 - 12.2022
- Multi-tasking
- Teamwork
- Customer Service
- Problem Solving
- Food Safety
- Communication
- Active Listening
- Patience
Education
basics
Grayson County College
01.2023
High School - undefined
Ector High School
01.2022
Skills
Excellent problem-solving skills Self- motivated Assertive and thorough, creative, efficient, patient, and quick-thinking skills
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
Ability to operate computerized programs and databases to enter, modify and retrieve sensitive information
Ability to work independently in the accomplishment of a wide variety of duties
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers
Ability to multitask under pressure Remarkable communication and people
Ability to schedule appointments skills
REFERAL BY
LATOSHA FLOWERS
Timeline
Cashier
Smokey Mountains Vape and Smoke Shop
09.2024 - 07.2025
Account Specialist Medical Collections
Capio Partners
05.2023 - 08.2024
Waitress
Finish Line Pizza
01.2023 - 05.2023
Waitress
Gayles
04.2021 - 12.2022
basics
Grayson County College
High School - undefined
Ector High School