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Hi, I’m
Jaeson Hedgepeth
customer service specialist
pennsauken,New Jersey
Summary
strong leader eager to learn and develop within my role and expand my duties as i can. ready to take on new responsibility at every turn. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
26
years of professional experience
1
Certification
Work History
CSAA Insurance GroupMount Laurel, New Jersey
Isurance Agent
08.2022 - 04.2024
Job overview
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Xfinity Inc.Voorhees, United States
Customer Account Executive
08.2014 - 02.2022
Job overview
- Sales
- Data entry
- Over seeing customer experience
- Settling customer issues
- Corporate level supervisor
Upward SportsBurlington, New Jersey
Coach/Admin
06.2012 - 07.2021
Job overview
- Youth sports programs with strong religious ties
- Helped youth transition from no experience to well rounded players
M.R.S. AssociatesCherry Hill, United States
Collection Specialist
02.2008 - 08.2014
Job overview
- Company Overview: Collection agency
- Collect funds from old clients
- Start the PPA(Partial Payment Arrangements) department
- Top collector 7 months in a row
- Collection agency
US ArmyFt. Hood, United States
Sargent E-5
09.1998 - 04.2000
Job overview
- Part of Dessert Shield
- Joint task force in Germany and Bosnia
- Managed 4 teams in the Motor pool to keep 60 vehicles online
Education
Central Texas Community college
Business Law
04.2000
Morrisville middle/senior high schoolmorrisville, pa
high school
06.1997
Skills
- Data Entry
- Windows
- Word
- Telecommunication
- Internet Protocol
- Customer Service
- Client assessment
- Customer follow-up
- Quotes and sales
- Auto insurance
- Upselling
- Revenue generation
- Customer service
- Insurance product promotion
- Property insurance
- Policy renewals
Hobbies and Interests
- Sword collecting
- RC cars
- Transformer collectibles
- Sports cards
- Comic books
Volunteer Experience
Coach/Admin, Upward Sports, 06/01/12, Present, Youth sports programs with strong religious ties, Helped youth transition from no experience to well-rounded players
Certification
- lincensed insurance agent
- certified youth coach
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Rc cars
Swords
Anime
Timeline
Isurance Agent
CSAA Insurance Group
08.2022 - 04.2024
Customer Account Executive
Xfinity Inc.
08.2014 - 02.2022
Coach/Admin
Upward Sports
06.2012 - 07.2021
Collection Specialist
M.R.S. Associates
02.2008 - 08.2014
Sargent E-5
US Army
09.1998 - 04.2000
Central Texas Community college
Business Law
Morrisville middle/senior high school
high school