Jaevia Shivers
Houston,TX
Summary
Dynamic supervisor with a proven track record at Kroger's Grocery Store, excelling in customer service and team building. Skilled in training and mentoring staff, I enhanced team productivity through effective problem-solving and process improvement. Committed to fostering a positive work environment, I consistently achieved high customer satisfaction and operational efficiency. Always looking to learn new things and open to new environments with people who are determined to succeed in life.
Overview
4
4
years of professional experience
Work History
Supervisor
Krogers Grocery Store
Houston, TX
12.2021 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Supervisor
Smoothie King
Houston, TX
04.2021 - 12.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Completed store opening and closing procedures and balanced tills.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
Education
No Degree - AAS, Nursing ,LVN
Houston Community College
Houston, TX06-2027
Bellaire High School
Houston, TX02-2023
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Team building
- Process improvement
- Employee development
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Adaptability and flexibility
Languages
English
Native or Bilingual
Timeline
Supervisor
Krogers Grocery Store
12.2021 - Current
Supervisor
Smoothie King
04.2021 - 12.2021
No Degree - AAS, Nursing ,LVN
Houston Community College
Bellaire High School