Jaferia Evans
Tallahassee,FL
Summary
Accountable Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Clerk
Publix
06.2020 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Communications Operator
Double Tree Hotel By Hilton
03.2016 - 06.2020
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Assisted in the development of new training materials, resulting in improved operator performance.
- Mentored new operators during their initial training period, providing guidance on best practices and company policies.
- Reviewed customer feedback to determine strategies for improving customer service.
Education
Associate of Arts - Psychology
Tallahassee State College
Tallahassee, FL05.2025
GED -
Adult And Community Education
Tallahassee, FL05.2013
Skills
- Customer Complaint Resolution
- Paperwork Processing
- Critical Thinking
- Problem-solving abilities
- Data Entry
- Strong attention to detail
- Empathy and patience
- Adaptability and Flexibility
- Analytical Thinking
- Interpersonal Communication
Timeline
Customer Service Clerk
Publix
06.2020 - Current
Communications Operator
Double Tree Hotel By Hilton
03.2016 - 06.2020
Associate of Arts - Psychology
Tallahassee State College
GED -
Adult And Community Education
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