Tiffany Avery
Burien,WA
Summary
Dedicated to providing excellent customer service and care to all members of the community. Effectively maintains a balance of following policy and direction while acting independently as needed. Respectful engagement with diverse groups. Problem solving and de-escalating skills.
Overview
17
17
years of professional experience
Work History
Customer Service Clerk
PCC Community Markets
08.2017 - Current
- Stocked, tagged and displayed merchandise as required.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized POS system to handle customer cash and credit card transactions.
- Organize backstock inventory and special orders.
- Learned duties for various positions and provided backup at key times.
Genre Researcher
Fighting 99th Entertainment
08.2016 - Current
- Collaborated with leadership team to identify relevant questions and determine best methods of book adaptation.
- Reviewed fictional and non fictional books, publications and scripts to current stay on recent literature.
- Determined areas of research to increase knowledge in particular genres.
- Conferred with writers to plan or review projects or to provide technical assistance.
Barista
Grumpy D's Coffee House
03.2015 - 08.2017
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Helped management keep adequate supply on hand by notifying of shortages.
Customer Service Clerk
REI
10.2014 - 03.2015
- Stocked, tagged and displayed merchandise as required.
- Identified and resolved discrepancies and errors in customer accounts.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked flexible schedule and extra shifts to meet business needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Supervisor
JCPenney Furniture Outlet
03.2007 - 06.2014
- Gathered, organized and input information into digital database.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Certificate of Completion And License - Massage Therapy
Ashmead College
Seattle, WA11.2002
High School Diploma -
Upland High School
Upland, CA06.1992
Skills
- Organization and Categorization
- Shelving Items
- Customer Service and Assistance
- Telephone Reception
- Customer Complaint Resolution
- Inventory Maintenance and Assistance
- Cash Register Operation
- Microsoft Office
- Stockroom Management
- Experience with PC and Office Equipment
Avid reader
I read a wide range of books spanning many genres such as Horror, Science Fiction, Historical Fiction, Suspense Thrillers, Fantasy and everything in between. In the past 5 months I've read The Only Good Indians by Stephen Graham Jones, The Great Cities series by N.K. Jemison, Bable by R.F. Kuang, There, There by Tommy Orange, A Little Life by Hanya Yanagihara, Exhalation by Ted Chiang and The Water Dancer by Ta-Nehisi Coates. As you see, I am a huge fan of fiction. However, I have managed to squeeze in a few non- fiction titles such as Devil in the Grove by Gilbert King, Tattoos On the Heart: The Power of Boundless Compassion by Gregory Boyle, and Mo' Meta Blues by Questlove. A personal goal of mine is to try and maintain a balance between fiction and non-fiction to become a more well rounded reader.
Timeline
Customer Service Clerk
PCC Community Markets
08.2017 - Current
Genre Researcher
Fighting 99th Entertainment
08.2016 - Current
Barista
Grumpy D's Coffee House
03.2015 - 08.2017
Customer Service Clerk
REI
10.2014 - 03.2015
Customer Service Supervisor
JCPenney Furniture Outlet
03.2007 - 06.2014
Certificate of Completion And License - Massage Therapy
Ashmead College
High School Diploma -
Upland High School
Similar Profiles
Niko HaritosNiko Haritos
Production Specialist at PCC Community MarketsProduction Specialist at PCC Community Markets
Epifania MartinezEpifania Martinez
Cook at PCC Community MarketsCook at PCC Community Markets
Matthew GarciaMatthew Garcia
Journeyman Produce Clerk at PCC Community MarketsJourneyman Produce Clerk at PCC Community Markets