Rosa Torres
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge and experience of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase customer rapport and drive company results.
Overview
23
23
years of professional experience
Work History
Customer Service Clerk
Paleteria Michoacán
09.2019 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Issued receipts and processed refunds, credits or exchanges.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Cleaned and maintained ice cream dispensing equipment.
- Followed instructions and processes to maintain food and beverage integrity.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
Live in Housekeeper
Ivonne Campos
10.2012 - 02.2016
- Disinfected and mopped whole house to keep home sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked rooms by replacing used towels and linens, sweep, mop, making beds and restocking bathroom items.
- Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared healthy, snacks and meals daily for family
- Managed laundry sorting, washing, drying and ironing.
- Communicated closely with home owner to fully understand special orders for family
- Skilled at working independently and collaboratively in a team environment
- Excellent communication skills, both verbal and written
Manufacturing Assembly Technician
Biomin Industries
03.1999 - 01.2005
- Labeled and transported items to support assembly operations.
- Assembled components with no supervision, exceeding expected project milestones.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Conducted quality assurance inspections on finished components and identified issues.
- Identified machinery malfunctions by performing troubleshooting tasks.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assisted quality assurance by inspecting items and removing defective parts.
Education
High School Diploma -
Phoenix Union High School
7th Street And Van Buren04.1979
Skills
- Customer Relations
- Verbal and Written Communication
- Cleaning and Sanitizing
- Stocking and Replenishing
- Time Management Skills
- Order Taking
- Money Handling
- Facility Safety
- Conflict Resolution
- Critical Thinking
- Customer Service Excellence
- Microsoft Office
- Bagging and Packaging
- Credit and Cash Transactions
- Cleaning and Organization
- Pantry and pastry expertise
- 10 Cake Decorating Expertise
- Safe Food Handling Procedures
- 10 Culinary skills
- Food Handlers Certification
Languages
Spanish
Professional Working
Timeline
Customer Service Clerk
Paleteria Michoacán
09.2019 - 05.2022
Live in Housekeeper
Ivonne Campos
10.2012 - 02.2016
Manufacturing Assembly Technician
Biomin Industries
03.1999 - 01.2005
High School Diploma -
Phoenix Union High School
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