Piper Donald
Topeka,KS
Summary
I have experience in retail and fast-food I can work in fast paced, stressful environments and slow paced ones. I am a fast learner, I will catch on quickly to whatever the role I've applied for requires. I am a hard worker and will do what I can to help the place of my work.
I am reliable and helpful, I will go out of my way to help coworkers, or customers. I want to be successful in helping everyone to the best of my ability.
Overview
5
5
years of professional experience
Work History
Customer Service Clerk
Dillons Grocery Store
Topeka, KS
05.2025 - Current
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Implemented feedback mechanisms to identify areas for service improvement and efficiency gains.
- Developed standard operating procedures that improved response times and consistency in service delivery.
- Analyzed customer feedback data to inform team strategies and enhance overall satisfaction rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to develop new strategies for handling complex customer situations.
DAIRY QUEEN
John Zwiesler
Topeka, KS
04.2020 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
HIGHLAND PARK HIGHSCHOOL
Topeka, KS05-2025
Skills
- Payment processing
- Refunds processing
- Computer proficiency
- Relationship building
- Customer education
- Escalation management
- Customer service
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Money handling
- Decision-making
- Problem resolution
- Customer relations
- Technical troubleshooting
Timeline
Customer Service Clerk
Dillons Grocery Store
05.2025 - Current
DAIRY QUEEN
John Zwiesler
04.2020 - 05.2025
High School Diploma -
HIGHLAND PARK HIGHSCHOOL