Summary
Overview
Work History
Education
Skills
Timeline
Generic

Piper Donald

Topeka,KS

Summary

I have experience in retail and fast-food I can work in fast paced, stressful environments and slow paced ones. I am a fast learner, I will catch on quickly to whatever the role I've applied for requires. I am a hard worker and will do what I can to help the place of my work.

I am reliable and helpful, I will go out of my way to help coworkers, or customers. I want to be successful in helping everyone to the best of my ability.

Overview

5
5
years of professional experience

Work History

Customer Service Clerk

Dillons Grocery Store
Topeka, KS
05.2025 - Current
  • Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
  • Processed transactions accurately using point-of-sale systems to enhance customer experience.
  • Implemented feedback mechanisms to identify areas for service improvement and efficiency gains.
  • Developed standard operating procedures that improved response times and consistency in service delivery.
  • Analyzed customer feedback data to inform team strategies and enhance overall satisfaction rates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.
  • Kept front check out area clean and organized for efficient service.
  • Collaborated with team members to develop new strategies for handling complex customer situations.

DAIRY QUEEN

John Zwiesler
Topeka, KS
04.2020 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

HIGHLAND PARK HIGHSCHOOL
Topeka, KS
05-2025

Skills

  • Payment processing
  • Refunds processing
  • Computer proficiency
  • Relationship building
  • Customer education
  • Escalation management
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Creative problem solving
  • Money handling
  • Decision-making
  • Problem resolution
  • Customer relations
  • Technical troubleshooting

Timeline

Customer Service Clerk

Dillons Grocery Store
05.2025 - Current

DAIRY QUEEN

John Zwiesler
04.2020 - 05.2025

High School Diploma -

HIGHLAND PARK HIGHSCHOOL
Piper Donald