Jaffee Ward
Las Vegas
Summary
Experienced professional with a strong background in customer support and warehouse operations. Demonstrated ability to resolve customer inquiries and complaints efficiently, contributing to enhanced customer satisfaction. Skilled in training new team members and fostering a collaborative environment, which improved service quality. Proficient in forklift operation and safety compliance, ensuring operational efficiency and adherence to safety standards.
Overview
17
17
years of professional experience
1997
1997
years of post-secondary education
Work History
Customer Service Professional
Self Employed
Las Vegas
11.2022 - Current
- Provided exceptional customer support through efficient communication, enhancing overall customer satisfaction and loyalty.
- Resolved customer inquiries and complaints promptly, ensuring a smooth experience and positive feedback.
- Trained and mentored new team members, improving service quality and fostering a collaborative team environment.
- Developed and maintained strong relationships with clients, contributing to a solid repeat business foundation.
- Resolved customer complaints in a timely fashion.
- Greeted customers and provided prompt, courteous service.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Forklift Operator
Folliot Furniture
Las Vegas
05.2015 - 10.2022
- Operated forklifts to transport furniture safely across the warehouse, ensuring timely deliveries and efficient workflow.
- Conducted regular inspections of equipment to maintain safety standards and reduce operational downtime.
- Stacked and organized furniture in designated areas, streamlining inventory access for team members and improving productivity.
- Collaborated with team members to implement improved storage solutions, enhancing space utilization and operational efficiency.
- Monitored inventory levels and reported discrepancies, facilitating timely restocking and minimizing supply shortages.
- Maintained a clean and organized work environment, contributing to overall workplace safety and operational effectiveness.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Maintained current forklift training and certification as required by company policies.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Transported material to correct locations and documented inventory changes.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Packaged, labeled and tagged goods before transfer.
- Used handheld scanners for warehouse management system compliance.
Supervisor
Advanced Industrial Services Inc.
Bakersfield
07.2009 - 10.2015
- Led a team of technicians to improve operational efficiency by implementing streamlined workflows and training programs.
- Supervised daily maintenance activities, ensuring compliance with safety standards and enhancing overall workplace safety.
- Conducted regular inspections and audits, identifying areas for improvement and achieving higher operational accuracy.
- Monitored project timelines and resource allocation, effectively coordinating tasks to meet operational deadlines and objectives.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
Locke Highschool
Los Angeles, CASkills
- Customer support
- Complaint resolution
- Team training
- Client relationship management
- Communication skills
- Forklift operation
- Safety compliance
- Operational efficiency
- Employee supervision
- Process improvement
- Time management
- Equipment inspection
- Warehouse organization
- Load management
- Collaboration
- Quality assurance
- Customer service excellence
Timeline
Customer Service Professional
Self Employed
11.2022 - Current
Forklift Operator
Folliot Furniture
05.2015 - 10.2022
Supervisor
Advanced Industrial Services Inc.
07.2009 - 10.2015
Locke Highschool