Larinda Reeder
Muscle Shoals,AL
Summary
Personable and dedicated Customer Service Professional with 7+ years of experience in overseeing call center operations, managing high-volume calls, and diligently maintaining records of customer interactions and feedback to enhance service quality. Highly skilled in deescalating and resolving customer issues while adhering to company customer service policies.
Overview
9
9
years of professional experience
Work History
Customer Service Professional
Corebridge Financial
Amarillo, TX
05.2019 - 10.2023
- Provided exceptional customer service by managing client inquiries via phone and deescalating issues adhering call center policies,ensuring customer satisfaction throughout service process.
- Recorded between 30-60 daily customer interactions by documenting inquiries .and other correspondences to facilitate accurate tracking of customer feedback issues and emerging trends.
- Listened to customer inquiries and responded with appropriate solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Sitel
Amarillo, TX
11.2017 - 05.2019
- Facilitated interactions with clients and insurance carriers.
- Provided coverage information and suggestions when needed.
- Successfully managed daily client service transactions including policy endorsements certificates and cancellations ensuring effective operations.
- Successfully managed daily client service transactions including policy endorsements certificates and cancellations ensuring effective operations.
- Career note I August 2016-November-2017 Took time off for health issues
Customer Service Representative
Atmos Energy
Amarillo, TX
08.2014 - 08.2016
- Answered constant flow of customer calls with minimum wait times
- Oversaw daily client service transactions including bill review and adjustments.
- Actively listened to customers concerns and escalated when necessary.
- Created service orders to start and stop services and emergency orders.
Education
Bachelor of Science - Medical Assisting
Vista College
Amarillo, TX05-2010
Skills
- Customer service
- Customer support
- Call center operations
- Records maintenance
- Microsoft office suite
- Communication
Accomplishments
- Received several Dalbar awards for providing exceptional customer service.
- Received several commendations from clients for provided quality customer service
Timeline
Customer Service Professional
Corebridge Financial
05.2019 - 10.2023
Customer Service Representative
Sitel
11.2017 - 05.2019
Customer Service Representative
Atmos Energy
08.2014 - 08.2016
Bachelor of Science - Medical Assisting
Vista College