Jaffet Gonzalez
Rahway,NJ
Summary
Friendly Doorman interacts with building residents and guests to maintain security and safeguard premises. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures.
Overview
7
7
years of professional experience
Work History
Doorman
Brown Harris Stevens
New York, NY
09.2013 - 03.2020
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Assisted in emergency situations, promptly contacting appropriate authorities when necessary.
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
Education
Social Work
Borough of Manhattan Community College
New York, NYHigh School Diploma - Academic Studies
Bushwick High School
Brooklyn, NY06.1990
Skills
Package handling
Tenant relations
CCTV Monitoring
Complaint Handling
Professional Appearance
Baggage Management
Incident Reporting
Building Maintenance
Elevator operation
Security awareness
Teamwork and Collaboration
Team Player
Honest and Dependable
Time Management
Reliable and Responsible
Attention to Detail
Problem-solving abilities
Multitasking
Punctuality
Multitasking Abilities
Reliability
Excellent Communication
Critical Thinking
Effective Communication
Attentive and Observant
Security camera monitoring
Data Entry
Visitor screening
Keen observer
CPR Certified
Professionalism
Physical Stamina
Patient
Gabriel Valderrama, 08/14/96
Admissiondate
07/02/12
Careprovider
Dr. Silverman
Careprovidertitle
Coordinating Pediatrician
Contactperson
Veronica Colon, Mother
Hospital
BLYTHEDALE CHILDREN'S HOSPITAL
Languages
Spanish
Native or Bilingual
Timeline
Doorman
Brown Harris Stevens
09.2013 - 03.2020
Social Work
Borough of Manhattan Community College
High School Diploma - Academic Studies
Bushwick High School